Carolyn Shillabeer
Mount Isa,Queensland
Summary
Dynamic salon owner/operator with a proven track record in enhancing brand visibility and customer satisfaction. Successfully implemented marketing strategies and optimized inventory management, resulting in improved profitability. Skilled in staff training and development, fostering a collaborative team environment while ensuring compliance with health and safety standards. Previous experience at Caltex Petrol Station.
Experienced with business management, client relations, and team leadership essential for running successful salon. Utilizes effective communication and problem-solving skills to maintain harmonious work environment. Track record of delivering exceptional client experiences and driving operational success.
Overview
26
26
years of professional experience
Work History
Salon Owner Operator
Myself
01.2012 - Current
- Managed daily operations, ensuring efficient service delivery and customer satisfaction.
- Developed marketing strategies to enhance brand visibility and attract new clientele.
- Oversaw staff training programs, fostering skill development and improving service quality.
- Implemented inventory management systems, optimizing supply chain processes and reducing waste.
- Conducted financial analysis to inform budgeting decisions and improve profitability.
- Cultivated relationships with suppliers, negotiating favorable terms for products and services.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
Service Station Attendant
Caltex Petrol Station
05.2007 - 02.2008
- Operated fuel pumps and ensured compliance with safety regulations.
- Managed cash transactions and maintained accurate records for daily sales.
- Assisted customers with inquiries, providing exceptional service and support.
- Conducted regular maintenance checks on equipment to enhance operational efficiency.
- End of day dips ect
- Developed and enforced procedures for cleanliness and organization within the station.
Salon Owner/Operator
Myself
02.2000 - 04.2007
- Managed daily salon operations, ensuring seamless service delivery and customer satisfaction.
- Developed and implemented marketing strategies to enhance brand visibility and attract new clients.
- Oversaw inventory management, optimizing supply levels to reduce costs and prevent shortages.
- Trained and mentored staff on best practices in customer service and technical skills.
Education
Cert 3 in Fitness
Australia Institute Of Fitness
Brisbane, QLD06-2009
Cert 3 in Hairdressing
Hairdressin
Brisbane, QLD02-1997
Skills
- Upselling services
- Employee training
- Staff management
- Salon marketing
- Health and safety
- Client account management
- Hiring and onboarding
- Goal setting
- Data management
- Staff training/development
- Purchasing and planning
- Employee relations
- Customer relations
- Sales tracking
- Teamwork
- Problem-solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Salon Owner Operator
Myself
01.2012 - Current
Service Station Attendant
Caltex Petrol Station
05.2007 - 02.2008
Salon Owner/Operator
Myself
02.2000 - 04.2007
Cert 3 in Fitness
Australia Institute Of Fitness
Cert 3 in Hairdressing
Hairdressin