Carolyn Sydenham

• Oversee performance of Home Care Advisers and Referrals Advisers to ensure quality service delivery
• Lead business development strategies to drive client acquisition and HCP growth
• Audit client records to ensure compliance with Aged Care Standards
• Strengthen internal program referrals to increase across program progression.
• Establish and maintain community partnerships to build referral pathways for new clients.
• Provide coaching and mentorship to Home Care Advisors and Referrals team members, fostering a culture of continuous learning and development.
• Client data and feedback analysis to develop strategies for sustainable growth
• Recruitment and onboarding of new Team members.
• Train Care Managers to complete home visits

• Collaborated with internal departments such as finance, operations, to ensure smooth onboarding of new clients
• Coordinated community events to support stronger brand awareness
• Developed Team members to confidently deliver presentations at Community Centres, Retirement Villages and to Referral partner teams
• Conducted market research to identify emerging trends, competitor activities, and consumer preferences for informed decision making.
• Provided regular performance reports to senior management, offering insights into areas of success as well as potential improvement opportunities. (Board reporting)
• Collaborated with marketing team to develop successful marketing collateral and strategies.
• Development Business Development plan and client engagement presentations

• Managed and coached Care Management Team across 2 regions to establish compliant, competent practice
• Developed Rural Business Development plan to support hybrid Care Managers to re-establish area growth
• Conducted audits of client files (care plans, assessments, emergency planning and case notes)
• Monitored progress towards client goals and provided constructive feedback as needed.
• Led performance management initiatives, including staff training and mentoring.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance and client satisfaction.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

• Maintained up-to-date knowledge on industry standards and regulations, ensuring accurate advice was provided to clients at all times.
• Implemented client services within budget and maintained zero overspend.
• Managed risk effectively by closely monitoring clients while supporting dignity of risk.
• Developed client-centred Care plans and supported client choice of compliant services.
• Collaborated with service co-ordination, referrals and finance teams to ensure positive client experiences
• Participated in development of new Model of Care and service delivery restructure.
• Completed new client onboarding , initial assessments, care planning and service set-up for handover to ongoing Care Manager
• supported new employees with onboarding and training.

• Assisted clients in maintaining personal hygiene, resulting in improved health and wellbeing.
• Administered medication as prescribed by healthcare providers, ensuring proper dosage and adherence to treatment plans.
• Enhanced patient comfort by providing personalized care and support tailored to individual needs.
• Promoted independence among patients by assisting with daily living tasks such as dressing, grooming, and mobility.
• Provided respite care services to family caregivers, offering much-needed relief while maintaining a high standard of care for clients.
• Coordinated transportation services for clients'' medical appointments or other essential outings.
• supported clients to attend community activities to support social connections

• Practise nurse assisting with Local anaesthetic operations and post major-surgery wound care.
• Conducted thorough patient assessments to identify changes in condition and initiated appropriate interventions as necessary.
• Managed surgical instrument sterilisation and surgical packs for operations.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Managed equipment (dressings, medications) purchasing.
• Completed consent and case noting documentation.
• collaborated with multi-disciplinary teams as required.

• Managed team of 10 Nurses (per shift) in 52 bed Spinal, amputee and orthopedic rehab unit.
• Managed staff shift rostering
• Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
• Oversaw RNs (Div 1 and 2) with hands-on mentorship and support.
• Addressed clinical issues promptly to reduce risks associated with patient care or operational inefficiencies in the unit.
• Facilitated discharge planning meetings with multi-disciplinary teams to support timely and appropriate discharge.
• Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
• Advocated for clients to support return to home through appropriate planning, training of support team members and carers.

• Theatre and Recovery Associate Nurse
• Client pre- admission assessments and Theatre prep
• Post-operative anaesthetic management and recovery Nursing care.
• Client discharge or escalation admission management
• Post-operative discharge follow-up and referral management
• Surgical and anaesthetic Team theatre support as required
• Medication administration as required.

• Performed accurate documentation of patient assessments, interventions, and outcomes .
• Administered medications via oral, IV, and intramuscular injections as prescribed by medical professionals
• Performed routine wound care and dressing changes and communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Educated clients and family members/support team on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
• Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
• Completed documentation and reporting as per standards.

Intensive Care RN

• Acute and critical Care 1::1
• Management of life-support equipment (ventilators, CVP lines, arterial lines) with ongoing client monitoring, assessment and intervention to stabilize life-threatening conditions
• Monitor ECG's, blood gases, IV's and medicateions

• Team collaboration and support
• Family communication and support in high stress situations
• High pressure decision-making

Emergency RN

• Client assessment and Triage at presentation to A &E
• Management of critical medical event
• Pain Management, wound care, Theatre prep
• Liaise with Ambulance paramedics and prepare for client arrivals
• Communicate and support family members during high stress event.

Acute Nursing in Surgical ward

Graduate Nursing placement (6 months private hospital, 6 months public Hospital)

Completion of all competencies

In-home nursing support for terminally ill client

• Promoted a safe environment for both and family during his end of life care with AIDS.
• Implemented preventative care strategies and education of family and friends to support client connections
• Personal care, and pain management
• Medical support liaison.
• Client Advocacy.