Carolyn T Nguyen
Christies Beach,Australia
Summary
Professional, experienced, and prepared child and youth worker with strong background in supporting and mentoring young individuals. Adept at creating safe, supportive environments, while effectively managing challenging behaviours. Demonstrated ability to foster strong relationships and advocate for needs of children and youth from all walks of life including those who are LGBTQIA+ and CALD background. Skilled in developing and implementing programs that foster positive growth and resilience. Strong focus on team collaboration and consistently achieving results in dynamic environments. Reliable and adaptable with expertise in conflict resolution, emotional support, and effective communication.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CHILD AND YOUTH WORKER
Department of Child Protection (DCP) / Hendercare
05.2020 - Current
- Provide a safe, secure and nurturing environment and day to day care including trauma informed practices for children and young people up to the age of 18 years-old that ensures that their physical, emotional, social and cultural wellbeing is supported through community engagement with therapeutic agencies and social activities that promote self-determination
- Provide support to children and young people through the stages of development and specific needs, including those with a disability, from a diverse cultural background and from all religious and language groups as an assigned Key worker/ case worker
- Keep written and digital records as Key Worker/ case worker including daily observations and information about the individual needs, activities and daily presentation of children and young people aligned with legislation requirements, procedures, and guidelines and work instructions including mandatory reporting while seeking resources for specific needs
- Work as part of a team providing support to other Child and Youth Workers and other stakeholders in implementing daily care as well as a range of programs with children and young people and promote positive relationships with parents/guardians, other members of the children and young people’s family and significant others
LEARNING SUPPORT OFFICER
Department for Education (DECD)
03.2022 - 07.2022
- Accountable to the Coordinator: Inclusive Education & Learning Support for the provision of Inclusive Education classroom/curriculum support for students with complex needs which contributes to the achievement of educational outcomes of students
- Demonstrate ability to establish effective, positive working relationships with adults and young people from a diverse background, including students with disabilities and behavioural needs, whilst having the ability to exercise initiative, discretion and confidentiality
- Knowledge of strategies and intervention to support improved learning outcomes and the wellbeing of students with disabilities, extreme and challenging behaviours
- Working with young people from a diverse background, including students with disabilities and behavioural needs, whilst having the ability to exercise initiative, discretion and confidentiality
- Provide effective learning support to adolescent students with learning and/or behavioural challenges on a one-to-one or small group basis in the areas of literacy, numeracy and across learning areas including working with students in mainstream and /or Inclusive Education
BEHAVIOR THERAPIST
Private Contractor
04.2018 - 05.2020
- Provide one-to-one behavioural- based instruction in the home, community, and school/care centre to children within the autism spectrum disorder and related disorders
- Record keeping of each child’s progress toward goals and objectives, as well as behaviour challenges
- Assist in introduction of items/targets, as appropriate and according to written protocol and relate observations and suggestions to Supervisor
- Provide services such as Behavioural Intervention using Discrete Trial Training, Naturalistic Teaching, Token Economy, and Positive Behaviour Support Plan, while implementing support plans as directed by Supervisors
DISABILITY SUPPORT WORKER
Balance/Hire Up
03.2018 - 05.2020
- Assist clients with disabilities in daily tasks and hygiene including bathing, grooming, and preparing for meals
- Set personal goals to reach progress in independent tasks using prompts and report notes on daily successes and difficulties, and information that may be significant to client’s case to communicate with team members
- Create a calm, peaceful, and encouraging environment to increase productivity within the home and community to promote independence
- Communicate with supervisors regarding schedule and client needs
PROGRAM FACILITATOR
YWCA
06.2017 - 12.2018
- Facilitate and develop discussions in strength-based self-esteem program for young girls ages 9-13 in disadvantaged communities
- Enhance understanding of rights, ability to influence communities, and use of personal skills to develop unique leadership style by providing activities to their favourable learning style
- Accommodate lessons to each individual and group while providing assistance with learning abilities to ensure comprehension of activities
- Provide resources that may be used by young person and family at home to further pursue knowledge of gender/race inequalities, discrimination, and support services
BEHAVIOUR THERAPIST
Star of CA
03.2015 - 05.2016
- Provide one-to-one behavioural-based instruction in the home and community to children within the autism spectrum disorder, implementing an Intervention Plan
- Record keeping of each child’s progress toward goals and objectives, as well as behaviour challenges
- Assist in introduction of items/targets, as appropriate and according to written protocol and relate observations and suggestions to Supervisor
- Provide services such as Behavioural Intervention using Pivotal Response Treatment, Positive Behaviour Support plan, and Discreet Trial Training
CUSTOMER SALES & SERVICE REPRESENTATIVE (CSSR)
Wells Fargo Bank
03.2012 - 10.2012
- Analyse customer needs to manage their financial concerns
- Propose solutions for financial situations along with insurance for those in different life changing events
- Exceed quarterly sales goals, receiving multiple bonuses along with providing excellent customer service based on survey results
- Organize high amounts of required legal and confidential documents along with data reporting using MS Office
- Balanced administrative responsibilities such as follow ups, setting appointments, and referrals
WIRELESS SALES EXPERT
Wireless Advocates
10.2008 - 04.2011
- Consistently ranked in Top 5 in sales district for high per hour productivity and exceeding monthly quota
- Set personal and store goals to reach gross profit satisfaction for T-Mobile, ATT, Verizon and Direct TV service
- Recommended and informed customers of products, features, and promotions; expanding product knowledge
- Conducted credit checks and collected private information while maintaining professionalism
- Trained customers in using new technology and provided instructions necessary to operate products
Education
Masters of Social Work
Flinders University
Adelaide, SA01-2026
Certificate IV - Child, Youth And Family Intervention
TAFE SA
Regency Park, SA05-2021
Bachelor of Arts - Psychology
California State University, Northridge
Northridge, California04-2014
Skills
- Child development
- Disability support
- Sexual health education
- Mental health support
- Client documentation
- Team collaboration
- Relationship building
- Client advocacy
- Positive reinforcement
- Social skills training
- Crisis intervention
- Community referrals
Certification
SAFE ENVIRONMENTS FOR CHILDREN AND YOUNG PEOPLE
APPLIED SUICIDE INTERVENTION SKILLS TRAINING (ASSIST)
RESPONDING TO RISK OF HARM, ABUSE AND NEGLECT EDUCATION AND CARE TRAINING (RRAN-ED)
CPR CERTIFICATE (HLTAID009)
Languages
Vietnamese
Elementary
English
Full Professional
Interests
- Backpacking and Hiking
- Historical Exploration
- Enjoy participating in hiking, yoga, beach walks, snorkelling, gym for overall physical and mental well-being
- Mindfulness Practices
Timeline
LEARNING SUPPORT OFFICER
Department for Education (DECD)
03.2022 - 07.2022
CHILD AND YOUTH WORKER
Department of Child Protection (DCP) / Hendercare
05.2020 - Current
BEHAVIOR THERAPIST
Private Contractor
04.2018 - 05.2020
DISABILITY SUPPORT WORKER
Balance/Hire Up
03.2018 - 05.2020
PROGRAM FACILITATOR
YWCA
06.2017 - 12.2018
BEHAVIOUR THERAPIST
Star of CA
03.2015 - 05.2016
CUSTOMER SALES & SERVICE REPRESENTATIVE (CSSR)
Wells Fargo Bank
03.2012 - 10.2012
WIRELESS SALES EXPERT
Wireless Advocates
10.2008 - 04.2011
Masters of Social Work
Flinders University
Certificate IV - Child, Youth And Family Intervention
TAFE SA
Bachelor of Arts - Psychology
California State University, Northridge
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