Carolyn Wallace

I coordinate files to take homes for people with disabilities and for those requiring low-cost housing, from conception to construction.

This entails PlanSA applications, ordering plans, typing selections, liasing with clients, PlanSA, building certifiers and suppliers.

I also prepare contracts and variations.

I also do site visits and discuss plans with owners on site.

• Managed and supervised construction retail customer service coordinators including, but not limited to, conducting informative meetings and providing performance reviews
• Oversaw employee scheduling and timesheet management
• Provided training for customer service coordinators.
• Interviewed and hired customer service coordinators.
• Streamlined office operations by implementing efficient document management and filing systems.
• Audited files
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Coached employees on best practices, providing constructive feedback to support their professional growth.

• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Trained new hires, resulting in stronger staff development and increased productivity.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Handled large workload (in addition to training responsibilities) which entailed laising with PlanSA, certifiers, suppliers and clients, ordering plans and preparing contracts.