Carolyn Worledge
Seaford
Summary
Results-oriented individual with a passion for local government, leveraging extensive knowledge and skills acquired in the horticultural sector. Excited to apply expertise in customer service, problem-solving, and team collaboration to contribute effectively to the public sector.
Experienced with handling customer interactions and resolving issues promptly. Utilises communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
23
23
years of professional experience
Work History
Team Leader• Customer Service and Sales Support
Ball Australia P/L
06.2022 - Current
- Manage and lead a team of customer service representatives. Ensuring a high level of support to key customers and stakeholders.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Office and Import Manager
Dans Plants P/L
04.2007 - 06.2022
- Product Importation – responsible for administrative requirements to obtain and retain accreditations with federal and local government bodies.
- Maintained and presented detail records for yearly federal and state audits with a 100 % success rate. for 15 years.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Personal Achievement - nominated for a Bio -Security award.
Trade Market Manager
Din San Nursery
01.2002 - 06.2007
- Consulting with customers on landscape plans and plant selection. Front-of-house customer sales.
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Collaborated with other departments to ensure alignment of overall company goals with individual market objectives.
- Networked in market to build partnerships and connections with prospects.
Education
Diploma - Horticulture
Holmesglen TAFE
Cert of Education - Integration Aide
Monash University ACU
Victorian Certificate of Education - undefined
Moorabbin City Secondary College
Skills
- Customer engagement
- Training and Development
- Positive Leadership
- Microsoft business
- Problem-solving
Timeline
Team Leader• Customer Service and Sales Support
Ball Australia P/L
06.2022 - Current
Office and Import Manager
Dans Plants P/L
04.2007 - 06.2022
Trade Market Manager
Din San Nursery
01.2002 - 06.2007
Victorian Certificate of Education - undefined
Moorabbin City Secondary College
Diploma - Horticulture
Holmesglen TAFE
Cert of Education - Integration Aide
Monash University ACU
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