Carolyne Francis
Cronulla,NSW
Summary
Proven expertise in front desk operations and appointment scheduling, honed across roles including a pivotal position at Forhealth Medical Centre. Demonstrates exceptional telephone etiquette and a commitment to enhancing patient satisfaction.
Excels in fostering strong patient relationships and streamlining processes for improved efficiency, embodying a results-driven approach with a blend of hard and soft skills.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
Temp Service
02.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Office Cleaner
Self Employeed
01.2012 - Current
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
Medical Receptionist
Forhealth Medical Centre
12.2021 - 12.2022
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Receptionist
Shire Medical Imaging Radiology
01.2021 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Temp Role to Cover COVID
I-Med Radiology
06.2021 - 10.2021
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- To follow strict and correct following of Covid procedures to ensure the safety of everyone.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Education
No Degree -
Online Rad Train Certificate
Sydney, NSW2020
No Degree - Medical
St Johns Ambulance - Cardiopulmonary
Sutherland01.2007
No Degree -
Business Administration Certificate III
Sydney2006
No Degree - Medical
IV Medical Administration Certificate
Sydney, NSW2000
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
Timeline
Medical Receptionist
Temp Service
02.2023 - Current
Medical Receptionist
Forhealth Medical Centre
12.2021 - 12.2022
Temp Role to Cover COVID
I-Med Radiology
06.2021 - 10.2021
Receptionist
Shire Medical Imaging Radiology
01.2021 - 12.2021
Office Cleaner
Self Employeed
01.2012 - Current
No Degree -
Online Rad Train Certificate
No Degree - Medical
St Johns Ambulance - Cardiopulmonary
No Degree -
Business Administration Certificate III
No Degree - Medical
IV Medical Administration Certificate
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