Carolyne Macharia
Clyde north
Summary
Seeking a grade 1 social work position from a reputable organisation where I deliver high-quality, person-centred care within multidisciplinary healthcare teams. This by completing psychosocial assessment, counselling, providing emotional support, crisis intervention, advocacy with a strong focus on empowering patients, their families and significant others in the adjustment to illness, disability or lifestyle changes. Primarily in the acute, outpatient and sub-acute setting as required by applying evidence-based practice, cultural sensitivity and effective communication to achieve best possible outcomes for the patient and their families.
Experienced with regulatory compliance, risk management, and policy implementation. Utilizes strategic planning to ensure adherence to industry standards. Track record of fostering culture of compliance and ethical conduct.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Compliance Manager
Life View Residential Care Facility
- Working as a Clinical Compliance Manager. I have worked alongside the Executive Clinical Compliance Governor, to review and complete action plans with the key personnel in the homes to ensure the home is compliant as per the new aged care quality standards. In addition to this I provided/facilitated education/toolbox sessions for Registered Nurses and PCA staff on identified gaps but more importantly I mentored and educated staff to respect and consider the impact, opinions, wishes, ideas, and concerns of each resident at all times particularly when assessing risk minimisation vs choice for residents ensuring dignity is at front of mind.
- I have a strong understanding of the relevant aged care regulation and legislation requirement. I review policies and procedures for the relevant field to ensure compliance and currency in light of legislative and statutory requirements. I work closely with the operations team to identify and mitigate clinical risks and drive the implementation of change management program to deliver best practice clinical care. Further, I have a comprehensive understanding of quality and risk management systems including incident investigation, analysis, and corrective actions. I undertake regular clinical audits, collate, analyse, and monitor quality of care and service systems through data analysis. Moreover, I Identify and report regulatory compliance risk and gap analyses to benchmark organisational policies and procedures against the required applicable legislation, standards, and regulation funding body requirements.
Registered Nurse
- Working within a multi-disciplinary team to contribute to, and assist with, the coordination of high-quality best practice effective clinical care that supports and enhances residents’ individual needs and wellbeing.
- Providing leadership and supervision to Care Assistants and Enrolled Nursing staff and promoting a holistic team approach to the delivery of resident’s care.
- Completing comprehensive, individual assessments and care plans for new and existing residents.
- Clinical documentation and handover, Medication administration, pain management and complex wound care management.
- Liaise with internal and external stakeholders including family members, care staff and allied health professionals to support customer.
- Providing care and support that enhances resident's wellbeing, enabling them to live with dignity and empowerment.
- Building and maintaining strong relationships within the business, with staff, senior management, and family members.
- Adhering to health and safety guidelines and policies to keep self, staff and residents safe.
Registered Nurse
Allity
- I commenced my employment with Allity as a Registered Nurse at Avonlea Aged Care just after the home had received a serious risk notification and 2 Not Mets. I was seconded by the Operations Manager to work as part of a TFI team to assist the home to rectify and address the identified NOT METS and to also ensure that the home was complaint with the other 44 standards of care. Following the successful TFI I returned to the Registered Nurse role and in the past 1 and 1/2 years I was seconded to assist other homes during periods of Not Mets or identified GAP’s. My role during those times was to assist the home to achieve compliance providing a hands-on role which included facilitating toolbox sessions and implementing processes for sustainability at the home level.
- Following this I took on the role of ACFI Champion whereby I was responsible for the submissions across two Allity homes of approximately 140 beds. Whilst my primary role was to identify changes in resident acuity ensure the assessment and care plans were a true reflection of the care needs and submissions of ACFI was in line with legislative and organisational timelines, a large component of the role included educating the Registered Nurses on resident assessment and care plan congruency.
Registered Nurse (Older People With mental Health)
Eastern Health
07.2023 - Current
Community Information and support Cranbourne
03.2025 - 07.2025
- Providing information, support and referral services to clients in a confidential and impartial manner, at all times maintaining the clients’ right to make their own choices and decisions, whilst operating within CISC’s policies, procedures and standards, and the relevant Government legislation, laws and Acts.
- Interviewing clients from different cultural backgrounds to identify and assess their requests/needs personally or by phone, providing practical assistance if required and crisis intervention, advocacy and negotiation support as appropriate.
- Referring clients to other agencies that can provide assistance and support to best meet their needs.
- Maintaining client’s privacy and confidentiality and not exceeding the boundaries of my role as a Community Support Worker.
- Providing accurate, up to date information to clients by accessing agency information resources Administration.
- Accurate documentation of client’s case notes in their files after conducting client interviews.
- Recording details of client sessions on the client details forms, and other information collection forms as required.
- To adhere and follow established administrative agency policies and procedures.
Community Abundance
02.2024 - 08.2024
- Helping participants understand their NDIS plan and use it to support their goals
- Connecting participants with NDIS support providers and other sources of support, such as the local community and government assistance
- Building participants' skills and confidence in navigating the NDIS support system
- Working with participants to plan and coordinate their supports
- Connecting participants with supports and services
- Anticipating barriers to accessing support and creating plans to tackle the barriers.
- Coaching participants on accessing supports.
- Coordinating with participants, their support workers and their family members to help participants exercise choice over their supports
- Supporting participants in finding ways to be more independent
- Planning for unexpected events, such as moving homes, changes in family support levels and unexpected hospital visits
- Creating support plans to help participants avoid and/or mitigate crisis situations
Telehealth Service Clinician (Case Contact Management)
09.2022 - 01.2023
Telehealth Service Clinician (Casual Role)
Aspen Medical Pty Ltd
09.2021 - 09.2022
- Providing screening assessments to recently diagnosed Covid positive patients within the Northern Health district, Austin Health, Gippsland, Ballarat, and Western health Victoria.
- Providing high quality, evidence based clinical advice and support to clients depending on their individual needs.
- Undertaking initial clinical and social assessments of clients.
- Escalating, and processing referrals for clinical and social needs of patients if requiring immediate assistance.
- Triaging clients to appropriate level of care and Escalating care as per disposition of screening outcome LOW, Medium, or High and sending referrals to the relevant care pathways as required.
- Educating patients on Covid Care – through a remote home monitoring program.
- Liaising with Team Leaders and escalating at risk of harm patients to medical officers on duty.
Telehealth Service Clinician (Casual Role)
National Corona Virus Helpline
05.2021 - 09.2022
- Being an essential element of the national response to Covid 19.
- Capturing important caller’s demographic and details in our record management system.
- Assist callers on the general and clinical queues, providing information using the comprehensive knowledge base.
- Conducting assessments using the Covid 19 screening tool and sending G. P’s notification as required.
- Directing callers to Covid 19 testing clinics using the service finder.
- Providing feedback to Health direct via a Jira ticket/feedback form.
- Transferring high risk callers to their state-based community hubs for further clinical assessment and care.
- Ensuring patient safety and escalating at risk of harm callers to the Team Leader on duty.
Clinical Compliance Manager/Registered Nurse
Life View
06.2020 - 08.2021
Roving Clinical Operations (secondment)
01.2020 - 01.2020
ACFI Champion Avonlea and Greenview
01.2019 - 01.2019
Registered Nurse -Avonlea
01.2018 - 01.2018
Registered Nurse
ACH Group Vita Residential Aged Care
01.2016 - 01.2017
- My role was to ensure that resident care was provided in line with the assessed need including wound care management, palliation, medication management, bowel/stoma care, holistic and spiritual care including pain management in line with best practice whilst respecting resident choices all of which being reflected in the resident care plan. Strong clinical assessment skills and identification and management of acute clinical changes and the deteriorating resident along with comprehensive documentation. Strong communication skills with medical professionals along with external contractors. ACFI assessments and requirements were completed as per timelines. Clinical and after-hours leadership of staff in the home maintaining a safe environment for resident, staff, and external visitors.
Enrolled Nurse
Life Care Glen Rose Court
01.2015 - 01.2017
Personal Care Attendant
All Hallows Court
01.2013 - 01.2015
Education
Master of Social Work - Social Work
Federation University Australia
VIC01-2026
Bachelor of Nursing - undefined
University of South Australia
01-2015
Diploma of Nursing - undefined
Equals International
01-2013
Master of Social (Qualifying) - Social Work
Federation University Australia
VIC01-2026
Skills
- Experience in Health care setting
Certification
- 2021 Foundations Of Infection Prevention and Control Course
- 2021 IDDSI Training
Timeline
Community Information and support Cranbourne
03.2025 - 07.2025
Community Abundance
02.2024 - 08.2024
Registered Nurse (Older People With mental Health)
Eastern Health
07.2023 - Current
Telehealth Service Clinician (Case Contact Management)
09.2022 - 01.2023
Telehealth Service Clinician (Casual Role)
Aspen Medical Pty Ltd
09.2021 - 09.2022
Telehealth Service Clinician (Casual Role)
National Corona Virus Helpline
05.2021 - 09.2022
Clinical Compliance Manager/Registered Nurse
Life View
06.2020 - 08.2021
Roving Clinical Operations (secondment)
01.2020 - 01.2020
ACFI Champion Avonlea and Greenview
01.2019 - 01.2019
Registered Nurse -Avonlea
01.2018 - 01.2018
Registered Nurse
ACH Group Vita Residential Aged Care
01.2016 - 01.2017
Enrolled Nurse
Life Care Glen Rose Court
01.2015 - 01.2017
Personal Care Attendant
All Hallows Court
01.2013 - 01.2015
Clinical Compliance Manager
Life View Residential Care Facility
Registered Nurse
Registered Nurse
Allity
Bachelor of Nursing - undefined
University of South Australia
Diploma of Nursing - undefined
Equals International
Master of Social Work - Social Work
Federation University Australia
Master of Social (Qualifying) - Social Work
Federation University Australia
VALUES
- Supportive.
- Loving and caring nature.
- Patient.
- Positive.
- Understanding.
- Respectful.
- Passionate.
- Accountable