Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carragh Mahuika

Brisbane,QLD

Summary

I am currently seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills.

I am a knowledgeable Client Service Payroll Officer adept at overseeing payroll and documentations. Skilled in file management, data entry and information processing. Handles digital files with care to promote information accuracy. Ability to manage payroll activities for front line health workers in a fast-paced environment and consistently completed payroll runs without delays. High-level technical skills and very proficient in using multiple payroll software programs with the ability to learn new systems quickly. Highly organized, detail-oriented, and efficient at work.

I look forward to joining a team where i can continue to learn and grow into a reputable career.

Overview

9
9
years of professional experience

Work History

Client Service Payroll Officer

Queensland Health
11.2023 - Current
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
  • Demonstrated highly developed writing, communication, negotiation and problem-solving skills appropriate to a client-focussed environment of change and continuous improvement.
  • Maintained strict confidentiality when handling sensitive employee information to uphold ethical standards.
  • Enhanced payroll accuracy by conducting thorough audits and reconciling discrepancies in a timely manner.
  • Troubleshot and resolved any software-related issues that arose during the payroll processing cycle, ensuring minimal disruptions.
  • Resolved payroll discrepancies by collecting and analyzing information from Delegates while also providing exceptional customer service.
  • Improved payroll accuracy by thoroughly reviewing timesheets and addressing discrepancies.

Manager

Subway
10.2021 - 11.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Volunteer

Kotahi Aroha Inc (One Love)
01.2017 - 01.2020
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Preparing and serving food at street feeds for the homeless and those in need
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Maintained clean and operational facilities to serve program needs.

Customer Service Representative

KMART
09.2015 - 05.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.


Education

Diploma - Business

TAFE Queensland
Ashmore, QLD
04.2022

Certificate III - Business

Strategix
Gold Coast, QLD
01.2019

Certificate II - Business

Pimpama State Secondary College
Pimpama, QLD
12.2018

Skills

  • Payroll Processing
  • Employee Relations
  • Accurate data entry
  • E-Mail and Telephone Communication
  • Pay Adjustments
  • Discrepancy Reconciliation
  • Reliability
  • Money Handling
  • Employee Scheduling
  • Customer Service

Responsible Service of Alcohol (RSA) Certificate

Timeline

Client Service Payroll Officer

Queensland Health
11.2023 - Current

Manager

Subway
10.2021 - 11.2023

Volunteer

Kotahi Aroha Inc (One Love)
01.2017 - 01.2020

Customer Service Representative

KMART
09.2015 - 05.2016

Diploma - Business

TAFE Queensland

Certificate III - Business

Strategix

Certificate II - Business

Pimpama State Secondary College
Carragh Mahuika