Carrie-Anne Farrawell
Regents Park,QLD
Summary
Results-driven Dispatch Officer with MPS Australia, skilled in optimizing dispatch procedures and enhancing operational efficiency. Proven ability to resolve customer issues and manage scheduling effectively. Adept at multitasking and maintaining accurate records, ensuring timely deliveries while fostering strong relationships with clients and vendors. Critical thinker committed to continuous improvement.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Dispatch Officer,
MPS Australia
Eight Miles Plains, QLD
07.2012 - Current
- Guided staff on proper dispatch procedures to enhance operational efficiency.
- Identified opportunities for improvement within dispatch processes to optimize performance.
- Documented services rendered and operations data in system for accurate record-keeping.
- Investigated and resolved issues for customers and vendors to ensure business retention.
Orders
- Utilized various software and tools to streamline processes and optimize performance.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed household errands and other essential duties.
Education
Bachelors Of Human Services - Child and Families
Griffith University
QLD12-2010
Skills
- Dispatch procedures
- Process optimization
- Data documentation
- Customer issue resolution
- Scheduling management
- Customer relationship management
- Problem resolution
- Efficient communication
- Time management
- Operational efficiency
- Incident management
- Stress tolerance
- Dispatch coordination
- Conflict resolution
- Multitasking and organization
- Record keeping
- Processing orders
- Coordinating urgent deliveries
- Data entry
- Critical thinker
- Verbal and written communication
- Active listening
- Incident reporting
- Workflow prioritization
- Decision-making
- Dispatching procedures
Affiliations
- Long time volunteer with Scouts Australia.
- Reading and crafting in my down time
Certification
- certificate in workplace health and safety
Reference
Jody Simpson
0401813703
Timeline
Dispatch Officer,
MPS Australia
07.2012 - Current
Orders
Bachelors Of Human Services - Child and Families
Griffith University
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