Carrie Roberts

Collaborated within team at BHP Villages and gatehouse to implement safety protocols.
Handled emergencies while maintaining accurate logs and reports.
Managed sensitive information securely per BHP security standards.
Utilized clear language for effective communication over 2-way radio.
Demonstrated strong physical health to respond effectively to emergencies.
Employed critical thinking to assess situations and coordinate responses.
Resolved conflicts and issues using exceptional customer service and communication skills.

Executed thorough cleaning across three KGP sites while adhering to safety protocols.

Maintained compliance with KGP safety rules and security measures throughout each area.

Communicated clearly via radio with operators to ensure smooth operations in each zone.

Monitored surroundings vigilantly, reporting potential risks related to vehicle or crane operations.

Supervised night shift operations during PLUTO turnaround, ensuring efficient workflow.

• Transported colleagues to and from camp, optimizing onsite mobility.
• Obtained miscellaneous items as needed to support site activities.

Ensured positive visitor experiences through warm greetings and attentive service.
Accurately processed cash and credit card payments to maintain financial integrity.
Handled phone inquiries professionally, following organizational protocols.
Qualified First Aider, providing essential support during emergencies in the park.
Addressed customer inquiries and complaints with a friendly, professional demeanour.
Confidently communicated safety instructions to large bus groups and families.
Kept gift shop and reception areas organized and well-stocked at all times.
Restocked information pamphlets regularly to assist visitors effectively.

Oversaw daily hotel operations, managing staff and inventory efficiently.
Maintained comprehensive knowledge of all job roles, covering for absent employees as needed.
Ensured compliance with laws and liquor licensing regulations while maintaining relevant staff training.
Processed payroll information and staff rosters as part of administrative duties.
Trained new employees in product knowledge and customer service protocols.
Resolved customer complaints swiftly while upholding professionalism.