Carrie Mana
Broadbeach,QLD
Summary
Dynamic and results-driven professional with a proven track record at JOM Pty Ltd, where I exceeded sales targets and streamlined processes for productivity. Skilled in CRM software and effective negotiation, I excel in customer engagement and teamwork. Achieved significant client satisfaction and loyalty through strategic sales support and problem-solving abilities.
Overview
34
34
years of professional experience
Work History
Executive Sales Assistant
JOM Pty Ltd
03.2002 - Current
- Exceeded sales targets through efficient lead generation and follow-up strategies.
- Streamlined internal processes for increased productivity, implementing effective communication channels among team members.
- Developed, maintained and utilized diverse client base.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met existing customers to review current services and expand sales opportunities.
- Boosted client satisfaction by providing exceptional sales support and promptly addressing concerns.
- Managed a high volume of incoming inquiries, accurately and efficiently directing them to appropriate personnel.
- Maintained positive relationships with top-tier clients, ensuring their needs were met and fostering long-term loyalty.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in marketplace.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Attended monthly sales meetings and quarterly sales trainings.
- Generated advertising brochure for vendor use.
- Optimized CRM system usage for better tracking of customer interactions and improved decisionmaking.
Retail Assistant
Myer Charlestown
03.1991 - 01.2002
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted customers with prompt and polite support in-person and via telephone.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Used in-store system to locate inventory and place special orders for customers.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Real Estate
Real Estate Licensing Course
Sydney, NSW09-2001
Higher School Certificate - Grade 12 -
McCarthy Catholic College
Tamworth, NSW12-1999
Skills
- Goal-oriented mindset
- Effective negotiation
- Cross-selling techniques
- CRM software proficiency
- Customer Engagement
- Negotiation expertise
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
Timeline
Executive Sales Assistant
JOM Pty Ltd
03.2002 - Current
Retail Assistant
Myer Charlestown
03.1991 - 01.2002
Real Estate
Real Estate Licensing Course
Higher School Certificate - Grade 12 -
McCarthy Catholic College
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