Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CARRIE NOLAN

Kinross

Summary

Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Coordinator

Trackspares LTD
02.2024 - Current
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery. Coordinated and monitored service activities to confirm work met all requirements. Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered. Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised. Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered. Organized training sessions for staff, raising quality of customer service provided.

Service Advisor

Bolands Waterford
08.2022 - 06.2023
  • At Bolands Waterford I was a service advisor for numerous car brands. I was mainly a advisor for BMW and helped out in Mini, Citroen and Hyundai. In BMW I answered service calls and done bookings. I also did up invoices and handled any exchange of money for customers and also helped with accounts with companies. I would of been dealing with many different insurance companies with crash estimates and final figures on estimate to go ahead with work. In my role of service advisor I made sure the process was a smooth as possible with customers making sure their experience goes well from when they drop their car offering a transport for them if required. I also carried out bookings for Mini, Citron and Hyundai and advised customer on prices by working with parts. In Hyundai I started to help out warranty advisor with work from Hyundai claiming recalls in their server. In both BMW and Mini I used the server SGATE and AIR in finding out recalls that were required to be done and if cars are still in warranty. From this we could see what service was required and if the vehicle had a service pack attached. I greatly enjoyed working in Bolands as I was keen on learning all this different parts of the business and getting more experience in each department.

Service Advisor

Dooley Motors
04.2017 - 08.2018
  • At Dooley motors I carried out the role of service advisor for Ford and also KIA. In this role I used a system called keyloop which we used for creating new vehicles and customers on this system and finding existing customers and also was used for make bookings for customers. Being front of house I answered all calls coming into the business and directed them to sales and parts if required. I used the ford and KIA systems to help customers identify what service is required and also if anything have gone wrong in their vehicle if their car is covered under warranty.

Education

Leaving certificate -

Our lady of Lourdes
06.2015

Skills

  • Telephone communication
  • Accurate recordkeeping
  • Team leadership
  • Service monitoring and evaluation
  • Time management
  • Multitasking Abilities
  • Excellent communication
  • Teamwork and collaboration
  • Problem-solving abilities

Certification

First aid training with St. Johns.

Timeline

Service Coordinator

Trackspares LTD
02.2024 - Current

Service Advisor

Bolands Waterford
08.2022 - 06.2023

Service Advisor

Dooley Motors
04.2017 - 08.2018

Leaving certificate -

Our lady of Lourdes

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CARRIE NOLAN