Carrie Shakespeare-Pavkova

I have a Bachelor of Business and Bachelor of Laws with employment experience in many diverse hospitality roles. I have developed a high level of organisational skills with a can-do attitude and adaptable mindset.

I bring a mature, grounded approach to all work, shaped by life experience and a genuine passion for helping others. Never afraid of a challenge, I thrive in fast-paced environments and bring creative thinking, empathy, and a strong work ethic to everything I do.

I have comprehensive experience in administrative functions and office management. I excel in team collaboration and adapt readily to changing needs, ensuring reliable and consistent performance. I am proficient in communication and take a proactive approach to identifying and addressing issues, with focus on optimising processes and supporting team objectives.

Member of The Queensland Law Society

Member of Gold Coast District Law Association

Office and Customer Service professional

Event Coordination and Sales

• Organisation and production of events - from 20 - 750 pax
• Detailed client communication
• Sales administration including incoming calls and product upselling
• Sales reports - weekly, end of month
• Booking travel and reconciliation of expenses

Medical Reception

• Medical billing
• Client management including appointment setting
• Hospital booking and theatre lists

Experience in aspects of Food and Beverage service, from Barista to Manager

• Including fine dining, in-room dining and casual cafe style environments
• Staff training and restaurant management

Hotel Reservations & Guest Services

• Luxury hotel environments with worldwide branding
• First point of contact for external hotel calls and in-house enquiries
• Fast paced response and ownership of all enquiries
• FIT accommodation reservations and large group bookings
• Experience with international and local clients
• Booking excursions including helicopters and cruise transfers
• Porterage and valet services

Software

• Opera V5 and OSEM - Hotel Reservations and Event Management
• Dynamics - CRM
• Concur - Credit Card Expense Reconciliation
• Serko - Accommodation and Flight Booking
• Outlook & Microsoft Office
• Teams
• Gentu - Medical Appointment tracker