Carrie Waddell
West Wyalong,NSW
Summary
Accomplished Duty Manager at West Wyalong Services and Citizens Club, adept in overseeing operations and enhancing customer service. Excelled in staff training and cash handling, significantly improving operational efficiency. Demonstrated exceptional time management and mentoring abilities, ensuring high standards of service and team performance.
Overview
11
11
years of professional experience
Work History
Duty Manager
West Wyalong Services and Citizens Club
02.2023 - Current
- Manage staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Train employees in essential job functions.
- Mentor and support junior staff members to apply best practices and follow procedures.
- Supervise and coordinate team to provide guidance and support.
- Serving patrons in all aspects of club operations.
- Setting Up and shut down of club operations including TAB, Keno, counting tills and safe.
Cafe All Rounder
Outback Cafe - Ngairetta Howie
02.2017 - 06.2023
- Contributed to overall site cleanliness, maintaining an organized workspace that minimized hazards and facilitated efficient operations.
- Maintained accurate inventory records by conducting regular stock checks and ordering stock.
- Taking customers orders and preparation of orders.
- Cash handling.
- Set up and shut down of cafe for the day.
- Maintaining staff rosters
Bank Teller
Commonwealth Bank
01.2016 - 02.2017
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Helped customers with personal loan applications.
Front End Manager
Bernardis Supermarket
03.2013 - 01.2016
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in nine checkout stations to verify adequate cash supply.
- Completed rosters to ensure adequate staffing at peak times.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Education
Certificate III - Retail
TAFE NSW
West Wyalong, NSW10.2015
Year 11 - School Certificate
West Wyalong High School
West Wyalong, NSW10.2000
Skills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Rostering
- Cash handling
Timeline
Duty Manager
West Wyalong Services and Citizens Club
02.2023 - Current
Cafe All Rounder
Outback Cafe - Ngairetta Howie
02.2017 - 06.2023
Bank Teller
Commonwealth Bank
01.2016 - 02.2017
Front End Manager
Bernardis Supermarket
03.2013 - 01.2016
Certificate III - Retail
TAFE NSW
Year 11 - School Certificate
West Wyalong High School
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