Summary
Overview
Work History
Education
Skills
Certification
Customer Service Excellence Award
Timeline
Generic

CARRIEN JANSEN VAN VUUREN

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Bunnings Warehouse
04.2024 - Current
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Resolved customer complaints with empathy and patience, restoring client confidence in company.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.

Hospitality Officer/Personal Carer

Blue Care
03.2021 - 04.2024
  • Carry out a variety of the following duties as per rostered cleaning shifts./ including carer shifts.
  • Cleaning windows, pictures, doorknobs, taps, sinks, lavatory basins, glassware, glass doors, cupboard, etc.
  • Cleaning and sanitising toilet facilities.
  • Cleaning sinks and drink fountains.
  • Cleaning public amenities including human bodily fluids.
  • Maintenance cleaning using high pressure cleaning equipment.
  • Maintenance of cleaning equipment.
  • Cobweb and Mildew control, utilising extendable equipment as necessary.
  • Disposal of rubbish and litter control within the general vicinity of amenities.
  • Dusting includes equipment picture frames and fans.
  • Sweeping, vacuuming, mopping. Etc. of surfaces
  • Vinyl/timber floor maintenance including buffing and stripping and polishing.
  • Other appropriate cleaning duties as directed by supervisor.
  • Works independently and autonomously in a team environment.
  • Liaise with supervisor concerning purchasing/replacement of cleaning materials and equipment.
  • Report any security, safety, damage, vandalism including special cleans and sanitizing that may result from acts of violence.
  • Act as a role model for company values and behaviours always and display a high level of professionalism and ethical conduct.
  • Follow and adhere to all company safety policies and procedures as set out by the company.
  • Refer matters that may impact upon business and employees to the relevant supervisor.
  • CARE DUTIES INCLUDED BUT NOT LIMITED TOO
  • Certificate III Individual support and medication competency.
  • Training in all aspects of manual handling and client care.
  • Adhere and follow all workplace policies and procedures.
  • Ensure consumer wellbeing, safety, and confidentiality.
  • Follow consumer care plan to ensure quality care as set out in aged care quality standards.
  • Complete consumer reporting and notes within allocated shift times.
  • Report any health and safety issues and concerns RN.
  • Assist consumers with daily personal care as set out in their individual care plan.
  • Assist consumers with daily tasks and activities.
  • Assist consumers at mealtimes and ensure a pleasant dining experience.
  • Works independently and autonomously in a team environment.
  • Act as a role model for company values and behaviours always and display a high level of professionalism and ethical conduct.
  • Follow and adhere to all company safety policies and procedures as set out by the company.
  • Refer matters that may impact upon business and employees to the relevant supervisor.
  • Undertake other relevant duties as directed, consistent with skills, competencies, and training.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.

Owner Operator

ABILITY CARE CQ
01.2019 - 01.2021
  • Assist client with daily tasks. Personal Care, Medication, Peg feeding.
  • General household duties. Participate in community events and community access.
  • Administration, NDIS claims, Assisted technology support.
  • Assistance with support coordination.
  • Customer care and compliance.
  • Respite support. Medical appointments, Craft and Gardening.
  • Assist with support coordination.
  • NDIS funding reports

Support Worker, Social, Community, Home Care and Disability Services

HOME SUPPORT ASSOCIATION
01.2015 - 01.2018
  • As a Support worker with Home Support Association, my duties included the delivery of high-quality care to people with a varied disability ensuring individual focus in meeting client's needs and interests. Assisting and involving people with disabilities, family, and carers to determine a lifestyle that reflects their interests, capabilities, and strengths, to live within their own home, and participate in community activities and events.
  • Engage in discussion with clients to identify their strengths and challenges to assist in providing person-centered approach and ensure all activities undertaken compliment individual strengths and differences including cultural beliefs and choices.
  • Ensure and maintain a high standard of privacy, dignity and confidentiality is maintained on and off shift.
  • Adhere to all company policies and procures.
  • Report all incidents, accidents, and observation in a timely manner.
  • Assist with personal care in respectful and dignified manner.
  • Assist clients daily with household duties, and social inclusion, personal shopping and maintaining a healthy lifestyle, paying attention to detail in any behavioural or physical changes that may occur ensuring client safety, dignity, and respect always.

Support Worker, Social, and Home Care

CPL Rockhampton
01.2018 - 01.2019
  • Duties included but not limited to. Caring and assisting four clients in a residential environment.
  • Personal Care, Assist clients with medication and everyday tasks.
  • Maintaining a clean-living environment and ensuring all aspects of client care are carried out as per each shift schedule.
  • Ensuring clients attended all medical and social appointments and where ready and on time for community events.
  • Follow all company policies and procedures.
  • Adhere to workplace health and safety policies.
  • All administrative and reporting duties were completed prior to the completion of each shift.

Cleaning Services and Room Attendant

CAPRICORN RESORT YEPPOON
01.2014 - 01.2015
  • All aspects of cleaning as set out by supervisor.
  • Clean up to sixteen rooms in a timely professional and accurate manner.
  • Attention to detail.
  • Physical cleaning tasks including vacuuming, mopping, cleaning windows, and adjusting furniture.
  • General housekeeping duties and customer service.
  • Follow all WH&S policies and stay up to date with chemical register and MSDS
  • Ensure all services are stocked up on daily basis.
  • Assist with functions and weddings.
  • Ensure all rooms are locked and secured after cleaning.
  • Report safety and equipment defects promptly to supervisor and remove immediately if faulty equipment.

Site access control and administrative officer

ER 24 SECURITY AND PARMENDICAL SERVICES
04.2013 - 02.2014
  • Effectively process employees to meet company requirements prior to entering work site.
  • I can effectively prepare urine and oral fluid samples for further testing as per BMA requirements.
  • Consulting and working with various departments daily by e-mail and reporting of daily KPI'S.
  • High volume accurate data entry per day.
  • High volume customer/employee service, for diverse cultural background.
  • Follow all current company policies and procedures.

Laboratory Specimen collector other than blood

THE AUSTRALIAN DRUG DETECTION AGENCY, EMERALD GREGORY CRINUM MINE
04.2012 - 12.2013
  • I can effectively perform required drug and alcohol testing according to BMA Gregory Crinum required policy and procedure.
  • I can effectively prepare, urine and oral fluid samples for further testing as per BMA requirements.
  • Currently using BMA testing program right crowd sure site.
  • Currently responsible for stock management on site as per BMA requirements.
  • Conduct quality control testing as per NATA requirements.
  • Keep records of donors private as per the required Privacy Act 1988
  • I am familiar with the Coal mining act 1999.

Senior Geotechnical Laboratory Technician

ENGINEERING TESTING SERVICES, MORHANBHA LABORATORY, QLD AUSTRALIA
07.2010 - 12.2012
  • I can effectively record, interpret, and present results verbally and in reporting format to clients and staff accurately and legibly.
  • Collect and prepare soil samples for analysis.
  • Test and analyze samples to determine their content and characteristics, using laboratory apparatus and testing equipment.
  • Compile and record testing and operational data for review and further analysis.
  • Assemble, operate, and maintain field and laboratory testing, measuring, and mechanical equipment.
  • Develop and implement quality control systems and programs.

Laboratory Manager

ROADTEST, ROCKHAMPTON, QLD AUSTRALIA
02.2009 - 05.2010
  • Direct and supervise workers.
  • Obtain all necessary permits and licenses.
  • Take actions to deal with the delays of results, bad weather, or emergencies at various sites and laboratories.
  • Interpret and explain testing procedures to administrative staff, workers, and clients.
  • Plan, organize, and direct activities concerned with the testing requirements as per Australian standards and Main roads methods.
  • Study job specifications to determine appropriate and affective testing methods.
  • Confer with supervisory personnel, owners, contractors and discuss work procedures, complaints, and problems.
  • Improved laboratory efficiency by streamlining workflows and implementing process improvements.
  • Fostered a positive working environment by promoting open communication among team members and addressing any conflicts promptly.
  • Develop and implement quality control programs.
  • Work in remote locations, including Weipa.

Laboratory Technician

DEPARTMENT OF TRANSPORT AND MAIN ROADS, EMERALD, QLD AUSTRALIA
06.2006 - 12.2009
  • Study and learning interpretation of testing results.
  • Complete PM 101 PM 102 Project management.
  • Continues training and up skilling as laboratory technician.
  • Complete certificate III in Laboratory testing

Owner Operator

OWNER OPERATOR CLEANING BUSINESS EMERALD QLD
01.2004 - 11.2006
  • Cleaning new homes
  • Cleaning businesses
  • Managing Staff
  • Attention and inspection on detailed cleaning.
  • General house keeping
  • Education

Education

High School Diploma -

Grenswag High SCHOOL
South Africa
12-1992

Skills

  • Customer and client relations
  • Supervising staff
  • Client relations
  • Critical thinking for problem-solving
  • Customer service
  • Verbal communication
  • Filing
  • Invoice processing
  • Database entry
  • Recordkeeping
  • Conflict mediation

Certification

Certificate III Public Safety

Certificate IV Pathology Testing (Drug and Alcohol testing)

Certificate IV OHS module 1

Certificate IV Community

Certificate II Individual Support

Security Licence

Blue Card


Customer Service Excellence Award

High volume positive customer feed back results

Timeline

Customer Support Specialist

Bunnings Warehouse
04.2024 - Current

Hospitality Officer/Personal Carer

Blue Care
03.2021 - 04.2024

Owner Operator

ABILITY CARE CQ
01.2019 - 01.2021

Support Worker, Social, and Home Care

CPL Rockhampton
01.2018 - 01.2019

Support Worker, Social, Community, Home Care and Disability Services

HOME SUPPORT ASSOCIATION
01.2015 - 01.2018

Cleaning Services and Room Attendant

CAPRICORN RESORT YEPPOON
01.2014 - 01.2015

Site access control and administrative officer

ER 24 SECURITY AND PARMENDICAL SERVICES
04.2013 - 02.2014

Laboratory Specimen collector other than blood

THE AUSTRALIAN DRUG DETECTION AGENCY, EMERALD GREGORY CRINUM MINE
04.2012 - 12.2013

Senior Geotechnical Laboratory Technician

ENGINEERING TESTING SERVICES, MORHANBHA LABORATORY, QLD AUSTRALIA
07.2010 - 12.2012

Laboratory Manager

ROADTEST, ROCKHAMPTON, QLD AUSTRALIA
02.2009 - 05.2010

Laboratory Technician

DEPARTMENT OF TRANSPORT AND MAIN ROADS, EMERALD, QLD AUSTRALIA
06.2006 - 12.2009

Owner Operator

OWNER OPERATOR CLEANING BUSINESS EMERALD QLD
01.2004 - 11.2006

High School Diploma -

Grenswag High SCHOOL

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CARRIEN JANSEN VAN VUUREN