Carrol Waddell

• A challenging position in administration and customer service, which will fully utilise:
• Extensive experience in providing customer service in a busy environment.
• Highly developed organisational and administrative skills.
• The ability to communicate effectively with people at all levels.
• Proven capacity to work unsupervised.
• Well-developed skills in problem solving.
• Excellence in contributing to a team environment.

• Certificate III in aged care work
• Certificate IV in Leisure and Lifestyle
• Certificate IV in ageing and disability services
• Certificate IV in community services
• First Aid certificate
• Basic Wound Care

• Dealing with telephone enquiries from customers in a friendly and cooperative manner.
• Assessing and responding to customer needs promptly and efficiently.
• Listening to customer complaints and remedying problems quickly and helpfully in accordance with policies and procedures.
• Seeking assistance from more senior personnel where necessary to deal with complex problems beyond my scope of experience.
• Liaising with customers from different backgrounds and using the Interpreter Services where necessary to assist customers with limited skills in English.

• Re-organising the workplace for improved efficiency.
• Managing a diverse range of services within an organisation.
• Handling a variety of tasks and responsibilities simultaneously and efficiently.
• Using computerised systems for business including general administration, and data management.
• Keeping track of details, facts and figures, with a keen and accurate memory for detail.
• Maintaining confidential records.
• Performing banking and accounts reconciliation tasks.
• Preparing purchase orders and checking of creditors invoices.

• Communicating effectively with people at all operational and managerial levels.
• Listening and responding to directions from supervisors and completing tasks to required standards.
• Resolving conflict and dealing with complaints with tact and diplomacy.
• Participating actively in meetings.
• Respecting other people's ideas and opinions.
• Sharing skills and knowledge to assist other team members.
• Preparing written reports incorporating data and statistics.

• Determining priorities and working efficiently in a high volume work environment.
• Setting and achieving goals for productivity.
• Working to deadlines on a daily basis.
• Maintaining confidentiality of all information relating to customers and the company.
• Completing tasks with a commitment to the highest standards and attention to detail.
• Planning work tasks for efficiency.
• Adjusting schedules to work with competing demands.

• Date of Birth: 07/14/61
• Driving License: Current Class C

• Motivated and committed to achieving organisational goals.
• Resourceful in problem-solving.
• People-orientated.
• Caring and committed to client needs.
• Highly motivated and hard-working.
• Co-operative in a team environment.
• Willing to take directions and responsive to constructive criticism.
• Conscientious and enthusiastic in implementing assigned tasks.

Certifice 3 aged care

Certificate 4 Community services

Certificate 4 disability

Certificate 4 lifestyle