Adobe Premier
Len Carter
Brisbane,QLD
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
30
30
years of professional experience
Work History
Administration Assistant
ATTI
Brisbane, QLD
07.2024 - Current
- Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Processed incoming mail and packages and placed envelopes in bins for employees.
- Processed financial documents, contracts, expense reports and invoices.
Principle Carer
Homemaker self
Brisbane, QLD
08.2018 - Current
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to develop and implement creative solutions to complex problems.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
ESL Volunteer Teacher
CAPNAZ
CAPALABA, QLD
03.2014 - 08.2019
- Employed kinesthetic, visual and auditory approaches to make lessons interesting and interactive.
- Provided one-on-one instruction for non-English speaking students within classroom settings.
- Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening.
- Improved student grammar and conversational skills through role play assignments.
- Utilized various teaching methodologies to deliver engaging, interactive learning experiences.
- Integrated cultural lessons into the language teaching framework to promote multicultural understanding and sensitivity.
- Encouraged students to practice spoken English through role-plays, debates, and discussions.
- Assisted in the development of instructional materials and assessment tools for ESL programs.
- Performed skill evaluations to discover areas of interest and competencies in students.
- Educated, tutored and mentored students to correct academic problems and prompt personal adjustments.
- Created interesting and age-appropriate reading lists to expand English vocabulary and comprehension skills.
- Made difficult language rules digestible to students.
- Fostered a positive learning environment by encouraging students to actively participate in individual and group activities.
Digital Content Supervisor
CCCC INC
RIVERVIEW, QLD
07.2016 - 07.2018
- Presented and implemented website and integrated solutions to complement business operations.
- Reviewed information and elements regularly on websites and pages for accuracy and functionality.
- Monitored website privacy settings to prevent intrusions and security breaches.
- Performed regular software tests to confirm proper functionality in applications and programs.
- Designed websites and online applications to assist companies with online presence.
- Collaborated with developmental team to resolve usability issues and improve website functionality.
- Created comprehensive contingency plans for disaster recovery to prevent data loss.
- Evaluated software functionality and made adjustments when necessary.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Documented proper procedures to assist other employees with accurate website development and maintenance.
Personal Carer
Bluecare
Ipswich, Brisbane, QLD
09.2010 - 02.2014
- Provided ongoing compassionate patient care for each client.
- Supported bathing, dressing and personal care needs.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Reported concerns to nurse supervisor to promote optimal care.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Followed safe lifting and transferring techniques to transport residents.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Followed care plan and directions to administer medications.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Helped clients get in and out of beds and wheelchairs.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Assisted clients with maintaining good personal hygiene.
- Organized oral medications for clients following dosage and schedule requirements.
- Instructed family members on how to provide bedside care.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Drove clients to doctors' appointments and social outings.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Consulted with client care team to continually update care plans.
TESOL Instructor
TESOL International
Zhuhai, Guangdong, China
07.2005 - 07.2010
- Planned, organized and taught lessons for adult English language learners involving listening, speaking, reading and writing instructional components.
- Attended workshops on learning goals, classroom management, student motivation and engaging learning activities.
- Instructed students of various backgrounds and learning styles by employing variety of instructional resources.
- Distributed academic resources and study materials to help students prepare for examinations.
- Determined training needs of each student through academic assessments.
- Addressed student inquiries and concerns related to curricula, course content and class schedules.
- Developed partnerships with industry and secondary education institutions.
- Mentored and tutored individual students struggling to understand lecture objectives.
- Input student grades and attendance records into school databases and reported student progress.
- Instructed students on ideas and customs in English, conversational English and career planning, social adjustment, and practical life skills.
- Adapted curriculum to fit program participants' abilities and needs, using preassessment followed by in-progress assessments to confirm learning fulfillment.
- Gave engaging lectures and presentations to promote student learning and content retention.
- Established training program objectives and created related curricula and learning materials.
- Created and led strengths-based and engaging class that equipped adult students with skills and confidence to learn English using interactive, culturally responsive curriculum.
- Taught concepts found on standardized tests and built necessary support skills to help students perform well.
- Helped students cultivate life and social skills like using public transportation, appropriate emotional expression and communicating with co-workers and employers.
- Helped students succeed through coaching, mentoring and positive reinforcement.
- Integrated academic and vocational curricula to help students learn variety of skills.
Lecturer Sound Design
SAE International
Brisbane, QLD
01.2003 - 08.2005
- Selected innovative teaching methods to deliver course content.
- Created instructional and lecture plans for classes in compliance with course objectives.
- Utilized diverse teaching methods, lectures, presentations and class activities to deliver curriculum.
- Implemented innovative teaching strategies to accommodate diverse student needs and learning styles.
- Developed comprehensive course materials, including syllabi, lectures, and assessments, tailored to diverse learning styles.
- Contributed to the accreditation processes by preparing necessary documentation and reports showcasing the department's achievements.
- Identified areas of difficulty for students, developing additional resources for review.
- Advised student organizations, supporting extracurricular activities that complement academic learning.
- Maintained professional development through attendance at conferences, workshops, and continuing education courses in teaching methodologies.
- Delivered course lectures using modern technology to enhance student comprehension.
- Conducted regular assessment of student performance through assignments, tests, and examinations to monitor progress and provide timely feedback.
- Engaged in scholarly research, contributing to the academic community through publications in peer-reviewed journals.
- Promoted excitement among students in classroom through delivery of interesting topics.
- Supervised and mentored students on research projects, guiding them through research methodology and academic writing best practices.
- Facilitated stimulating class discussions to encourage critical thinking and debate among students on contemporary issues.
- Incorporated technology and multimedia tools into lectures to enhance learning experiences and accommodate various learning preferences.
- Assisted students during office hours to review material, explain exam questions and answer concerns.
- Evaluated student progress, delivering feedback for individual improvement.
- Reviewed and selected textbooks and other educational materials, ensuring they meet the course objectives and academic standards.
- Monitored and evaluated student participation and progress, providing constructive feedback to encourage academic growth.
- Collaborated with other lecturers to evolve course content and teaching policies.
- Fostered a positive and inclusive classroom environment, promoting respect, collaboration, and engagement among students.
- Maintained regular office hours to provide academic support, career advice, and personal guidance to students.
- Collaborated with faculty members in curriculum development and revision processes to ensure course content remains current and relevant.
- Explained concepts through variety of methods, utilizing visual aids and analogies for key material.
Customer Service Representative
British Petroleum (BP)
Brisbane, QLD
07.1995 - 12.2004
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Excelled in exceeding daily credit card application goals.
- Promoted available products and services to customers during service, account management and order calls.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided top quality control and eliminated downtime to maximize revenue.
- Prevented key account losses by researching discrepancies and correcting problems.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Mentored junior team members and managed employee relationships.
- Supported sales team members to drive growth and development.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Live Sound Engineer
Self-employed
Brisbane, QLD
08.1994 - 02.2000
- Utilized recording equipment to record music and speech.
- Developed new radio and web content through use of creative ideas and best practices.
- Managed audio equipment at various events, which including set up and break down.
- Ran sound checks and assessed equipment for proper functionality, troubleshooting issues that arose.
- Maintained strong working knowledge of various types of audio equipment, digital and analog mixing systems and wireless microphones.
- Mixed and edited music and other types of audio content and operated sound consoles and systems.
- Operated control consoles to regulate volume levels and sound quality.
- Delivered insight and expertise regarding audio mixing and recording to personnel both in field and in-studio.
- Repaired and maintained audio equipment, such as mixers, microphones, amplifiers and switching devices.
- Executed highest level of quality for field and studio audio to achieve project expectations.
- Collaborated with producers and performers to determine and achieve desired sound for productions and provided audio system oversight for live shows.
- Recorded, edited and mixed instrumental and vocal tracks and minimized unwanted sounds.
- Managed setup and tear-down of sound and music equipment before and after performances to promote efficient workflow.
- Reproduced and duplicated sound recordings from original recording media by using sound editing and duplication equipment.
- Regulated volume levels and sound quality during recording sessions and used professional field mixers.
- Processed audio to meet quality standards and played and mixed music for live events.
- Prepared for live recording sessions by selecting and setting up microphones and sound equipment.
- Reformatted audio, digital and video files for editing, remastering and transfer.
- Edited raw voice recordings, added sound effects, and mixed to format.
- Set up for recording sessions through choosing appropriate microphones.
- Used control console to regulate volume level and sound quality during performances and recording sessions.
- Set up sound editing equipment before performances and concerts.
- Tested sound equipment prior to live performances.
- Recorded sound effects for use in live performances.
- Troubleshot issues with sound equipment and performed minor maintenance.
- Used sound editing boards to mix voices and music.
- Resolved hardware and network issues to prevent performance delays.
Education
Associate of Arts - CertIVTAE40122
TAFE QLD
Brisbane03-2024
Master of Arts - TESOL
UniSQ
Springfield03-2018
Associate of Arts - Dip TESOL
TAFE QLD
Brisbane03-2016
Bachelor of Arts - Communication And Media
UniSQ
Toowoomba, QLD01-2012
Associate of Arts - Digital Communications And Multimedia
TAFE QLD
Brisbane01-2003
Skills
- Supply Replenishment
- Report Generation
- Meeting Coordination
- Business Correspondence Writing
- Workflow Coordination
- Financial aid application review
Affiliations
- Hobbies: Musician, Songwriting and Cars
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Certification
TESOL International (Current)
Training and Assessment (Current)
Accomplishments
Poetry Competition Winner (2006)
First in Economics (High School)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Part TimeContract WorkWork Location
RemoteImportant To Me
Work-life balanceWork from home optionFlexible work hoursSoftware
Adobe Photoshop
AVID Media Composer
Apple Final Cut Pro
Microsoft Tools
Languages
English
Native language
Chinese (Mandarin)
Elementary (A2)
A2
Interests
Car Restoration, Songwriting
Websites
Timeline
Administration Assistant
ATTI
07.2024 - Current
Principle Carer
Homemaker self
08.2018 - Current
Digital Content Supervisor
CCCC INC
07.2016 - 07.2018
ESL Volunteer Teacher
CAPNAZ
03.2014 - 08.2019
Personal Carer
Bluecare
09.2010 - 02.2014
TESOL Instructor
TESOL International
07.2005 - 07.2010
Lecturer Sound Design
SAE International
01.2003 - 08.2005
Customer Service Representative
British Petroleum (BP)
07.1995 - 12.2004
Live Sound Engineer
Self-employed
08.1994 - 02.2000
Associate of Arts - CertIVTAE40122
TAFE QLD
Master of Arts - TESOL
UniSQ
Associate of Arts - Dip TESOL
TAFE QLD
Bachelor of Arts - Communication And Media
UniSQ
Associate of Arts - Digital Communications And Multimedia
TAFE QLD
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