Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caryn D'Souza

ultimo, sydney,NSW

Summary

Professional leader with strong expertise in facilities and workplace management. Proven ability to streamline operations, enhance safety protocols, and ensure efficient maintenance. Known for fostering team collaboration and effectively adapting to changing needs. Skilled in WHS, Space Management, Budget Oversight, and vendor relations while maintaining high standards and driving results.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Facility Lead

Jones Lang LaSalle, JLL
12.2023 - Current
  • Managing and maintaining JP Morgan corporate offices in Sydney, Melbourne, Perth, Brisbane and NZ on a day-to-day basis while ensuring compliance with performance expectations
  • Collaboration with cross-functional teams to drive process improvements across the organization''s various facilities.
  • Coordination of moves/adds/changes within the facility seamlessly by working closely with internal departments on planning and execution phases.
  • Oversee the selection and management of third-party service providers to guarantee high-quality workmanship and adherence to contractual agreements.
  • Developed emergency preparedness plans, ensuring quick response times during incidents to protect employees and minimize damages.
  • Ensuring compliance with local building codes, environmental regulations, and industry standards through meticulous record-keeping and proactive communication with regional APAC teams
  • Streamlined facility operations for enhanced productivity with regular inspections and system updates.
  • Implementing preventive maintenance programs and managing repair schedules.
  • Recommend continuous quality improvement practices and implement Industry Best Practice operations.
  • Build and develop effective client / stakeholder relationships across multiple levels of the organisation.

Workplace and Facility Lead

Jones Lang Lasalle (JLL)
05.2022 - 11.2023
  • Responsible for the workplace experience, office and facility management for 4 JLL corporate offices across Sydney
  • Provide direct administrative support including including front of house client services, mailroom, print center, staff onboarding, cafeteria, scheduling appointments, meetings, and events, mailing and shipping packages; and updating contacts database and employee lists
  • Organize facilities and manage all event's details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc
  • Liaise with Landlord on lease management and contractual services delivered
  • Ensure the offices is compliant with WHS, building management and security requirements including but not limited to fire warden attendance and training, first aid training and supplies, reporting all safety issues with building management without delay, being key contact for security issues, testing and tagging of electrical equipment etc
  • Implement a Preventive and Planned Maintenance programme to minimize maintenance, repair, and replacement costs
  • Negotiate and/or mediate on space, occupancy, and project related issues
  • Manage all aspects of space/infrastructure planning (moves, additions, changes to workstations)
  • Develop client support and feedback initiatives and lead regular meetings with stakeholders and the Managing Director to enhance relationships
  • Project Management - Developed and managed the move programme for JLL office at 420G with 500+ staff to Salesforce tower at 180G (Circular Quay)
  • Onboarding and setting up of key vendors such as on-site barista and beer taps for the first time in the corporate office

Move Manager- APAC

Jones Lang Lasalle (JLL)
08.2019 - 11.2021
  • Responsible for the delivery of Transition/Move Management within the Integrated Facilities Management (IFM) business
  • Ensure new services have a fully developed end to end support structure, including Processes, SLAs and KPI's with business requirements and priorities
  • Lead a robust and realistic transition program that will achieve the key Transition Milestones, address issues, mitigate risks in a proactive and well-planned way, and set the foundations for a long-term collaborative partnership
  • Work with Project Managers, Business Owners, Service Owners, Manage Service Partners, Operations teams and vendor staff to ensure that projects are delivered in compliance with the requirements
  • Successfully completed over 9 transitions covering 150 sites and 3.6 million sq feet
  • Clients transitioned from across industries - IT, Software, Building automation, Telecommunication and networking, Telecom, Banking, Investment Banking and financial services, consulting, Energy, Automotive, Pharmaceutical, Business information services

Facility Operations Manager (APAC)

Jones Lang Lasalle (JLL)
06.2016 - 07.2019
  • Lead a team of Facility Managers to direct and manage all functions performed within the facilities operation (office maintenance, mailroom, janitorial services, concierge, food & beverage services)
  • Responsible for contracting and management of numerous 3rd party vendor relationship including building management, mailroom operator, cleaning company, and catering companies
  • Coordinate and lead emergency, health, and safety and security plans and initiatives while ensuring all government and company requirements and regulations are met and to work with departments and business groups to manage requests for workplace modifications (moves, adds, changes) while balancing and aligning with company's overall workplace vision and goals
  • Maintain master calendar for Facilities to include all functions, social events, monthly standing meetings, regional meetings, safety meetings other meetings as requested
  • Responsible for facilities services' annual budget and expense reconciliation
  • Facility Management lead for Nielsen (APAC) - Managed the IFM (Integrated Facility Management) services for 10 countries - Australia & New Zealand, Vietnam, South Korea, Singapore, Malaysia, Indonesia, Japan, Thailand, Philippines
  • Area nearly 9 lakh sq feet
  • Lead a team of Facility Account managers in different countries who were responsible for delivering comprehensive range of services identified in the client contract under Facility Management

Deputy General Manager - Business Development

DTSS
01.2015 - 05.2016
  • Lead Sales generation and conversion process by coordinating achievements of weekly, monthly, quarter and annual targets for the region
  • Constantly monitor and communicate targets vs
  • Achievement across regional teams
  • Build and maintain networks with Property Consultants (international and local), leading real estate players and builders, ag Negotiate rates and payments terms with regional clients with a view to maximizing sales revenue, while extending relationships
  • Drive cost savings through effective negotiations with advertising agencies and service providers and control on cost of sales at the regional level
  • Negotiated rates and payments terms with regional clients with a view to maximizing sales revenue, while extending relationships
  • Surveyed the global environment to identify best practices in the areas of branding, customer relationship management and customer care management for facility management; Evaluate feasibility of implementing the same at DTS and provide inputs to the Head Business Development

Corporate Manager - Sales and Customer Service

Bharti Airtel (Telecom)
10.2002 - 07.2013
  • Develop an understanding of corporate needs and expectations across spectrum of corporate accounts
  • Lead a team of client relationship managers so as to take care of unique needs for Corporate and Self paid customers and define, execute and implement sales and service programs accordingly
  • Handle the Outsourced Non-Voice Operations Call Centre for closure of Customer Queries, Concerns and Requests received via Letters, Faxes and Emails Work with Marketing Team to identify 'Target' Customers
  • Designing of Communication of latest products and services via Mailers, Letters and Emails to Corporates
  • Identifying Predictive churn of customers and deploying activities, Initiating simplification of processes and products specifically for higher value customers

Education

Diploma -

Human Resource Management
01.2006

Bachelor's Degree - Commerce

Mumbai University
Mumbai, India
01.2002

Skills

  • Operational Facility Management
  • Workplace Experience
  • Move Management
  • Vendor Management
  • Client Engagement
  • Fire Safety Management

Certification

Certified First Aid and CPR, 10/23

Timeline

Facility Lead

Jones Lang LaSalle, JLL
12.2023 - Current

Workplace and Facility Lead

Jones Lang Lasalle (JLL)
05.2022 - 11.2023

Move Manager- APAC

Jones Lang Lasalle (JLL)
08.2019 - 11.2021

Facility Operations Manager (APAC)

Jones Lang Lasalle (JLL)
06.2016 - 07.2019

Deputy General Manager - Business Development

DTSS
01.2015 - 05.2016

Corporate Manager - Sales and Customer Service

Bharti Airtel (Telecom)
10.2002 - 07.2013

Diploma -

Human Resource Management

Bachelor's Degree - Commerce

Mumbai University

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Caryn D'Souza