Summary
Overview
Work History
Education
Skills
Work placements
Certification
References
Timeline
Generic

Carys Doyle

Perth,WA

Summary

Committed communications consultant with experience in ensuring customer and client satisfaction. Provides exceptional service and support by utilizing customer service best practices and exploring different solutions to address customer and client needs effectively. Experienced in admin tasks, communications and customer facing roles.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Stakeholder Engagement and Communications Consultant and Graduate Scheme

Jacobs
10.2021 - 12.2023
  • Trained in public consultations, event planning, digital communications, community engagement and internal communications as part of my graduate scheme.
  • Worked with clients including government agencies, NGO's, corporate companies and charities on infrastructure projects such as road, rail, land use and environment.
  • Led corporate communication initiatives, including internal communications, executive messaging, and crisis communication strategies.
  • Worked closely with the leadership team on branding, language and tone of voice.
  • Supported in the development and implementation of stakeholder engagement strategy's.
  • Helped to build positive relationships with key stakeholders, including government agencies, community organisations and industry partners.
  • Established and maintained regular communication channels with stakeholders and facilitated workshops, focus groups and PR events.
  • Helped to set up safety plans and procedures, content schedules, promotional material and logistics management for events.
  • Knowledge of SEO best practices and experience in optimising content for search engines.
  • Developed outreach materials, including newsletters, flyers, and social media content, to effectively communicate key messages and initiatives within local communities.
  • Worked with the graphics design team to ensure these were user friendly, accessible to all readers and used inclusive design techniques.
  • Proficient in digital communication tools and platforms, including content management systems (CMS), social media management tools, email marketing software, and web analytics.
  • Developed and implemented community engagement initiatives to enhance collaboration and build partnerships.
  • Monitored and reported on analytics, including engagement to identify areas for improvement and optimisation.
  • Media trained, including the importance of GDPR.
  • Training on inclusivity communications such as autism and dyslexia awareness training.
  • Advocate and active member of the LGBTQI+ network Prism. Attended the British Diversity awards with Jacobs.

Assistant Manager

Make Believe Cafe
01.2021 - 10.2021
  • Co managed a children's cafe, the running of daily activities and events such as children's birthday parties and charity fundraisers.
  • Provided customer service to guests by addressing inquiries, resolving complaints.
  • Overseeing financial forecasting, spending, wages, stock buying, menu changes.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Project Manager Placement

Leeds Sustainability Service
09.2020 - 01.2021
  • Conducted research on best practices in sustainability and social impact, contributing insights to the University's long-term strategic planning.
  • Planned, designed and created a research project on Students, Sustainability and Covid-19.
  • Critically engaged with students at the University of Leeds. Explored different perspectives on the area of sustainability and the UN's sustainable development goals.
  • Evaluated key ESG frameworks.
  • Formed professional relationships with key stakeholders around the University and yielded engagement through social media and other communication channels.
  • Monitored and reported on key sustainability performance indicators, including greenhouse gas emissions. Presenting and complying key statistics to aid decision making procedures i.e., Hall's accommodation catering e.g., changing numbers of student vegan/vegetarian diets during the time of covid-19.

Corporate Social Responsibility

Emerald Publishing
09.2019 - 08.2020
  • Assisted in the development of CSR policies and procedures, ensuring compliance with industry standards and regulatory requirements.
  • Co-led cross-functional teams to implement community outreach programs, including partnerships with local schools and environmental organizations.
  • Championed corporate social responsibility initiatives, resulting in increased community engagement and brand recognition.
  • Evaluated our different communication platforms to optimize user experience.
  • Coordinating fundraisers and external events with colleagues across the business and the community.
  • Project lead on an online platform called ACT which promotes employee wellbeing and sustainability
  • Extracting data from the website to plan and formulate CSR policies as part of the wider business strategy i.e., how many people cycled to work
  • Coordinating and hosting events with external charities such as the National Literacy Trust and OIAM.

Waitress

Ashridge Business School
07.2020 - 12.2020
  • Waitress for large events such as weddings and business functions
  • Collaborated with kitchen staff to ensure timely and accurate preparation of orders
  • Knowledge of food and safety procedures.

Bar staff

HAP Agency
07.2017 - 12.2020
  • Worked at festivals and various events around London working as bar staff
  • Adhered to responsible serving practices and alcohol regulations to promote a safe and enjoyable driving environment.

Front of House/Waitress

Champneys Spa
09.2015 - 12.2019
  • Welcomed guests upon arrival, showed them to their table and provided them with information on our menu, wines and dietary requirements
  • Upsold additional menu items to enhance guest guest experience and revenue.

Education

Bachelor of Arts - Geography

University of Leeds
07.2021

A Levels -

Tring School
06.2017

A Levels -

John F Kennedy
07.2015

Qualifications

Qualifications

Qualifications

Skills

  • Customer service
  • Interpersonal and relationship building qualities
  • Digital communication and social platforms
  • Content Development
  • MS Office
  • Data Entry
  • Office Administration
  • Organization skills

Work placements

  • British Transport Police, London, I shadowed members of the police in different departments and sectors such as computing/ CCTV, handling sniffer dogs and legal administration, developing a wide range of skills.
  • Michael Anthony estate agents, Administering tasks such as spread sheeting, graphs, pie charts which developed my IT skills. Shadowing colleagues on house viewings and gaining first-hand experience on how to communicate with customers in a work environment developing skills useful for customer services

Certification

  • RSA
  • Construction white card
  • British First Aid
  • Mental Health First Aid
  • Full UK /Australian driving license
  • Level 2 food and hygiene qualification
  • Health Effects of Climate Change (Harvard University Accredited)
  • Carbon Literacy Training
  • Public Relations Graduate Scheme at Jacobs Engineering

References

Available Upon Request

Timeline

Stakeholder Engagement and Communications Consultant and Graduate Scheme

Jacobs
10.2021 - 12.2023

Assistant Manager

Make Believe Cafe
01.2021 - 10.2021

Project Manager Placement

Leeds Sustainability Service
09.2020 - 01.2021

Waitress

Ashridge Business School
07.2020 - 12.2020

Corporate Social Responsibility

Emerald Publishing
09.2019 - 08.2020

Bar staff

HAP Agency
07.2017 - 12.2020

Front of House/Waitress

Champneys Spa
09.2015 - 12.2019

Bachelor of Arts - Geography

University of Leeds

A Levels -

Tring School

A Levels -

John F Kennedy

Qualifications

Qualifications

Qualifications

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Carys Doyle