Carys Saunders
CRANBOURNE WEST,Victoria
Summary
Driven professional with a proven track record at Patterson Cheney Pty Ltd, enhancing customer satisfaction and retention through expert relationship building and effective problem-solving. Skilled in CRM software and adaptability, I excel in training and mentoring teams to exceed KPI targets, demonstrating exceptional communication and multitasking abilities.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Customer Relations Consultant
Patterson Cheney Pty Ltd
2017.08 - Current
- Enhanced customer satisfaction by addressing and resolving caller's concerns in a timely manner.
- Served as an escalation point for challenging cases requiring specialized knowledge or authority, ensuring swift resolutions that satisfied both parties.
- Developed strong relationships with clients, resulting in increased customer retention and loyalty.
- Conducted training, QA, coaching & up-skilling to new & existing team members.
- Worked to monthly KPI targets and assisted management to identify team member challenges when not met.
- Pivoted between 9 different brands/locations, tailoring my approach to suit customer demographic and branch procedures.
- Adjusted & audited client data on CRM database and multiple DMS programs.
Assistant Property Manager
Barry Plant
2014.01 - 2015.12
- Conducted open inspections at rental properties.
- Data entry, Rental Department Reception relief & administrative duties during portfolio take-over.
- Covered Saturday Sales Department Reception for approximately 5 months.
Delivery Driver
Burson Auto Parts & Knox Mitsubishi
2009.07 - 2013.01
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
High School Diploma -
Lyndhurst Secondary College
Cranbourne, VIC 1997.01 - 2001.05
Skills
- CRM Software
- Customer Relations
- Training and mentoring
- Schedule Management
- Proficient in Era Power, DealerSocket, TUNE, Pentana, Xentry, Google docs, Outlook, Excel, Service Scheduler, Micollab & GM Global Connect.
- Multitasking
- Excellent Communication
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Relationship Building
Timeline
Customer Relations Consultant
Patterson Cheney Pty Ltd
2017.08 - Current
Assistant Property Manager
Barry Plant
2014.01 - 2015.12
Delivery Driver
Burson Auto Parts & Knox Mitsubishi
2009.07 - 2013.01
High School Diploma -
Lyndhurst Secondary College
1997.01 - 2001.05
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