Cas Croucher

Here I currently work as a customer service officer competing tasks such as;

• Acting as the first point of contact for customer enquiries, and service updates via phone, and email.
• Coordinating freight scheduling, pickup, and delivery, liaising with drivers, depot staff, and clients to ensure timely and accurate transport services.
• Handling customer complaints and service issues by investigating problems, providing clear communication, and implementing solutions to maintain service standards.
• Preparing and checking transport documentation, invoices, and manifests to ensure accuracy and compliance with company and regulatory requirements.
• Monitoring freight management systems and providing proactive updates to customers regarding delays, changes, or service impacts.
• Building strong customer relationships through professional communication, problem-solving, and a focus on reliable service delivery.
• Working in a fast-paced environment, balancing multiple priorities while maintaining attention to detail and meeting deadlines.
• Collaborating with internal teams to improve processes, identify efficiencies, and enhance the overall customer experience.

Here I worked as a gaming attendant and bartender, where I completed such tasks;

• Prepared alcoholic and non-alcoholic beverages according to industry standards.
• Ensured proper sanitation of bar area.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Assisted in setting up the bar for service shift.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Attended to gaming machines.
• Used computer software to manually pay out gaming tickets.
• Completed till counts.
• Money clearance.
• Completed gaming reports.

Here I worked as a bartender, where I complete such tasks;

• Prepared alcoholic and non-alcoholic beverages according to industry standards.
• Ensured proper sanitation of bar area.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Assisted in setting up the bar for service shift.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Here I worked as a bartender/hospitality all-rounder, where I completed such tasks;

• Prepared alcoholic and non-alcoholic beverages according to industry standards.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Balanced daily registers and generating sales reports for management.
• Assisted in setting up the bar for service shift.
• Took and kept track of all orders made by customers and communicated them promptly to kitchen staff.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
• Performed opening and closing duties including restocking supplies.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Cleaned tables, chairs, dishes, cutlery and glassware after each meal period.

Here I worked as a domestic cleaner, servicing a variety of clients including those through NDIS, ACH, and other aged care agencies, as well as private and hoarder cleans by completing such tasks as;

• Purchased, maintained and organised own supply of cleaning supplies and chemicals.
• Employed deep-cleaning techniques for areas in need of additional sanitisation (e.g. mold in showers etc.)
• Handled own invoices and invoices of a co-worker.
• Sanitised and cleaned bathrooms, toilets, kitchens, living rooms, laundries and bedrooms.
• Stripped and changed linens for ACH clients.
• Organised and managed own roster.
• Greeted/interacted with clients pleasantly upon arrival and communicated with them regarding requested cleaning services and any additional preferences/instructions.
• Adhered to monthly roster and made changes where necessary due to cancellations or additional clients where necessary.
• Checked personal inventory for required supplies and made lists for needed cleaning products.
• Dusted ceilings, air conditioning diffusers and ventilation systems to improve airflow.
• Cleaned floors by sweeping, mopping and scrubbing, as well as vacuumed floors and dusted to maintain an organised, cleanly appearance.

Here I worked as a commercial cleaner, as well as in our accommodation on the RAAF base Edinburgh, completing such tasks as;

• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Returned rooms to occupant-ready status to satisfy future guests.
• Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
• Sanitised and cleaned sinks, mirrors, toilets and showers.
• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
• Adhered to daily cleaning schedules and updated them as needed based on demand.
• Communicated with clients about requests for additional supplies or cleaning services.
• Checked inventory for required supplies and made lists for needed cleaning products.
• Dusted ceilings, air conditioning diffusers and ventilation systems to improve airflow.
• Interacted pleasantly with clients and guests whilst performing daily duties.
• Cleaned building floors by sweeping, mopping and scrubbing.
• Vacuumed floors and dusted furniture to maintain an organised, professional appearance.
• Maintained and organised cleaning supplies stock.