Casandra Kelly

• 24 Hour Roster Building for Vets, Nurses & CCR/Reception Staff via Spreadsheet & Uploading & posting of rosters into UKG Roster Programme.
• Approving staff leave requests.
• Co-ordinating & approving staff shift swaps
• Banking /Cash balancing & reconciling weekly including end of month.
• Reception Duties; Greeting clients, input client information into RX, answering of phones, attending to clients enquiries, processing client payments, monitoring & responding to emails in outlook. Clean & maintain the reception area.
• Triaging of Pets on arrival & assisting with the completion of hospital client/pet admission, Euthanasia consent forms along with processing debtor arrangements.
• Processing Gap payments for Insurance Claims, sending Client Histories and any required Paperwork/ Itemised Invoices to assist with the Insurance claim process from RX to respective Providers.
• Acting Workplace, Health & Safety Officer.
• Clinic weekly shopping Ordering
• Assisted with Cleaning & clinic Washing when required.

Procurement:

• Raising of shopping carts/ Purchase orders in SAP Programme.
• Linking shopping carts simultaneously to their respective council contracts and ensuring all relevant documentation is attached to the shopping cart to ensure a prompt approval process.
• Monitoring and actioning all email enquiries and requests for the GSQ administration procurement team
• Processing and referring invoices for payment approval from their respective project managers.
• Processing confirmations via SAP programe and referring invoices back to accounts payable for payment
• Completing the Go card audit for the civil and transport team.

Park Bookings:

• Processing and managing all Park Booking including Personal training applications along with Vehicle Accesses via Share Point and records Manger from start to finish.
• Contacting Customers via Outlook/Email and via phone corresponding/negotiating and enforcing Brisbane City Councils Parks rules and regulations pertaining to park Bookings.
• Preparing and providing Customers with their Park Use consent.
• Managing and maintaining council notifications received via SAP that are allocated to the PPI Team. Including but not limited to re-directing them if required via the Sharepoint re-direction link and Escalating notifications to their perspective work areas when phoned through.
• Invoicing customers Park booking fees & Bonds and completing credit notes when required via SAP programme.
• Processing transactions via the Eftpos Albert terminal e.g. Key Deposits and processing key bonds/refunds.

Rates:

• Delegating/sorting email correspondence via Records manager ensuring to add them into their perspective containers along with entering them into RIMS to allow for prompt and accurate processing for the rates Team.
• Printing, Folding and processing all of Rates hard mail correspondence.
• Processing All hard mail returns via RIMS.
• Bank Drop for the processing of Council cheques
• Stock Take and management of rates Team stationary including ordering.
• Ordering stationary on behalf of our Customers/supported work areas.

• Created and maintained accurate and confidential patient files according to regulatory mandates.
• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
• Managed physician calendar, including scheduling patient appointments and procedures.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Organised patient travel and accommodation subsidy forms
• Responsible for adding patients to surgical logbook (RACS)
• Schedule/confirm and organise catering for meetings
• Manage patient records and information via medical program shexie
• Manage and maintain surgical patient spreadsheet
• Organise patient pre-operative work up e.g blood forms, radoilgy referrals,
• Edit and disperse doctors letters post consult

• Collating and processing patient referrals
• Booking surgical procedures into theatre grid (meditech)
• Contacting and confirming patient theatre and pre-operative/post operative appointments
• Processing dictation/letters for mail out
• Checking patients in and out of clinic
• Processing Medicare/patient claims
• Preparing and collating patient charts
• Sending and processing received fax

• Manage and Co-ordinate all Earthmoving/ Truck & Tipper bookings
• Collect Employee/ trades Time Sheets weekly e.g carpenters.
• Manage and Update records of all jobs including employees hours worked on excel spreadsheet.
• Schedule reservations and organise end of year christmas party.
• Obtain and complete all job cards from daily drivers include hourly rates and pricing to ensure all is ready for end of month roll over.
• Follow up Accounts enquiries
• Obtain required Insurances & work safe certificates from subcontractors/ Drivers when required for specific jobs.
• Organise and ensure all SWIMS, COVID-19 plans and any special equipment or paperwork that's required on site is current are readily available if needed.
• Look after new employee start up. Obtain & Manage Tax, Super forms, Bank Details.

Day Of Surgical Admissions Front Counter

• Attending to Surgical patient's Check in Processing Discharge slips
• Chart prep and clinic set up day prior
• Sorting chart documents and filing (patients charts) Returning Charts back to HIS Medical Records

Sessional Suites/ Pre Admission

• Booking Post Op appointments from the ward Answering and directing calls
• Uploading and processing doctors dictation
• Editing Dr letters and mailing of letters to General Practitioners.
• Scheduling patients appointments via Meditech

Patient Flow

• Contacting patients regarding pre-admission appointments and theatre dates
• Scheduling Patients Pre-admission appointments via Meditech
• Updating patient referral details via SCUPH Portal
• Emailing Referrals via Mail Express to respective Doctors
• Checking Routine reports and updating SCUPH Portal details.
• Scheduling patient procedures onto theatre lists.
• Printing of Surgical Theatre lists
• Contacting patients via telephone to complete pre-admission for gastro procedures and organising important information to be mailed out in preparation to procedure.
• Liaising with Nurse Unit Managers/ Surgeons regarding their patients and prospective theatre lists.

Transit Lounge

• Logging patients into Transit Lounge spreadsheet
  
• Organising patients transport home via - Queesland Ambulance, Hospital Car Transport, DVA, Comlink, Centacare etc.
  
• Calculating & recording Daily transit Lounge Data
• Liaising with transport companies regarding patient travel
• Booking Ward Clerks via CARPS to assist patients to appointments.

• Admitting patients via HBCIS
• Transfering patients via HBCIS
• Liaising with Theatre Bookings regarding Surgical Lists
• Accessing the Theatre Booking Screen to confirm Surgical appt
• Checking theatre booking times/ confirm bookings are correct.
• Patient Chart/ CEC locating and requesting
• Updating patient information and records in Hibiscus
• Assisting and completing Patient election forms (PEF forms)
• Assisting with patient registrations - completion of forms
• Completing work cover Queensland forms and submitting relevant information for billing purposes.
• Completing relevant paperwork for Medicare ineligible patients
• General patient enquiries
• Carps - booking transportation for patients.
• Polo conversions - Identifying private patients for funding reasons
• Liaising with the trust officer
• Maintaining stationary
• Updating daily surgical lists and booking prep
• Taking admissions form other areas over the phone
• Creating patient armbands/labels for patient admission
• Assisting patients via telephone regarding scheduled appointments.
• Practising and adhering to patient confidentiality clauses at all times.

• Booking and scheduling appointments
• Front counter check in & out including Practix Billing- Private Practice Specialists Suite.
• Process mail letters/out going correspondence
• Co-ordinate and organise meetings - Minute Taking
• Maintain and updating Surgical wait List.
• Maintaining data integrity.
• Patient History checks and Alerts
• Preparing Patients CEC's/ Historical Chart preparation
• Preparing of patient referrals for categorisation
• Pathology sorting and filing
• Book conference rooms via outlook
• Managing Clinic templates/ submitting changes.
• Booking Interpreters via Isis
• Updating patient demographics.
• Preparation of patient referrals prior to Doctor categorisation.

• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
• Customer Sales
• Website Editing and updating
• Data entry
• Stock take
• Processing customer orders
• Organise meetings and minute taking
• Maintaining Spreadsheets
• Email - Outlook
• Customer delivery/ Drop off