CASANDRA MACKAY
Gracemere,QLD
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
9
9
years of professional experience
Work History
Sales Associate
Harvey Norman
Rockhamton
10.2023 - Current
- Developed promotional strategies to increase sales volume.
- Processed transactions using a point-of-sale system.
- Tracked sales performance metrics to identify trends in market place.
- Upsold additional items based on customer interests and needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Bottle Shop Attendant
BWS
Glenmore
08.2018 - 10.2023
- Participated in weekly team meetings to discuss new initiatives or strategies.
- Assisted customers with loading purchased items into vehicles.
- Received deliveries from vendors and verified accuracy of order against invoice.
- Operated cash register accurately to process customer payments.
- Executed promotional activities such as setting up displays, placing signs, and tagging merchandise for sale or clearance.
- Greeted customers upon entering the store and provided assistance with product selection.
- Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
Administrator
Black Iron Gym
Blackwater
06.2017 - 01.2018
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Bar & Gaming Attendant
Mount Pleasant Hotel
Gympie
12.2014 - 02.2017
- Utilized knowledge of gaming industry standards when interacting with customers.
- Operated cash register, accepted payments, issued change and receipts to customers.
- Maintained cleanliness of gaming tables and equipment.
- Greeted customers and answered questions regarding gaming rules, regulations and procedures.
- Participated in ongoing training sessions for industry updates.
Education
Real Estate Agent License -
Entry Education
Skills
- Leadership
- Communication
- Problem solving
- Teamwork
- Multitasking
- Upselling
- Order Processing
Timeline
Sales Associate
Harvey Norman
10.2023 - Current
Bottle Shop Attendant
BWS
08.2018 - 10.2023
Administrator
Black Iron Gym
06.2017 - 01.2018
Bar & Gaming Attendant
Mount Pleasant Hotel
12.2014 - 02.2017
Real Estate Agent License -
Entry Education
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