Casandra Unbehaun
Mount Tarcoola,Western Australia
Summary
Highly motivated professional with over 20 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Owner
Tarcoola Takeaway
Mount Tarcoola, Western Australia
12.2022 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Implemented quality assurance processes to ensure product excellence.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
General Manager
Geraldton Motor Inn
Mount Tarcoola, WA
12.2018 - 04.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Trained employees on duties, policies and procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored progress by establishing plans, budgets and measuring results.
Bar Manager
Geraldton Motor Inn
Mount Tarcoola, WA
07.2017 - 12.2018
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Coordinated with chefs on food pairings for cocktails or beer selections.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Restocked beer and liquor regularly and after special events.
- Monitored patron alcohol consumption to encourage safety.
- Developed and implemented bartender training programs, policies and procedures.
- Resolved problems or concerns to satisfaction of involved parties.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Venue Manager
Rovers Football Club
Geraldton, WA
01.2017 - 12.2017
- Coordinated with vendors to ensure availability of necessary equipment and supplies for events.
- Organized and maintained event calendar, including scheduling of staff and resources.
- Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
- Ensured compliance with all local health codes, liquor regulations, fire codes, building codes and other applicable laws.
- Planned special occasions such as weddings or conferences by determining details such as catering needs and decorations.
- Resolved customer issues or complaints in a timely manner to maintain positive customer relations.
- Created budgets for each event based on estimated costs of food, beverages, staffing.
- Scheduled maintenance activities for the facility to maintain its condition and appearance.
- Conducted periodic inspections of premises to identify potential problems or areas needing improvement.
- Negotiated contracts with vendors for services such as catering or entertainment at competitive rates.
- Maintained records of all bookings, payments received and services provided during events.
- Developed marketing plans to promote the venue's services through various media channels.
- Prepared reports outlining revenue earned from events held at the venue.
- Assisted in hiring new personnel when required to meet staffing demands.
- Performed administrative tasks related to event planning such as preparing invoices or tracking expenses.
- Coordinated sound equipment, furniture and material rentals for venue events.
- Negotiated with clients and vendors regarding venue hire packages and pricing options.
- Managed cleaning, maintenance and repair of venue grounds, equipment and facilities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Assistant Store Manager
Rangeway Pharmacy
Rangeway, Western Australia
10.2010 - 01.2017
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Bar Manager
Jurien Bay Hotel
Jurien Bay, Western Australia
01.2009 - 09.2010
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Monitored cash intake to reduce discrepancies.
- Monitored patron alcohol consumption to encourage safety.
- Planned and coordinated special events to boost customer numbers and profits.
Education
High School Diploma -
Darwin High School
Darwin, NT12-1994
Skills
- Business Management
- Regulatory Compliance
- Budget Administration
- Project Management
- Verbal and written communication
- Financial Planning
- Staff hiring
Affiliations
- netball
- beach
- reading
Certification
TarcoolaTarcoolaTarcoolaTarcoolaJurienJurien
- RSA
- WA Approved Manager Unrestricted
- WA Drivers Licence
References
References available upon request.
Timeline
Owner
Tarcoola Takeaway
12.2022 - Current
General Manager
Geraldton Motor Inn
12.2018 - 04.2023
Bar Manager
Geraldton Motor Inn
07.2017 - 12.2018
Venue Manager
Rovers Football Club
01.2017 - 12.2017
Assistant Store Manager
Rangeway Pharmacy
10.2010 - 01.2017
Bar Manager
Jurien Bay Hotel
01.2009 - 09.2010
High School Diploma -
Darwin High School
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