Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Casey Anderson

Ocean Reef,Australia

Summary

Dynamic Bar Manager with a proven track record. Enhancing customer satisfaction and loyalty through exceptional service and cocktail innovation. Skilled in inventory management and team building, I excel in creating memorable guest experiences. My leadership has consistently improved operational efficiency and staff performance, showcasing my problem-solving abilities and hard-working mindset.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bar Manager

Beldon Tavern
Beldon, WA
07.2021 - Current
  • Performing opening, closing, and shift change duties to keep the bar working efficiently and the team ready to meet customer needs.
  • Used correct cleaning, sanitizing, and food handling procedures to maintain optimal protection for customers.
  • Implemented drink prep procedures that reduced stock waste.
  • Leading a team of 15 or more, including training, scheduling, and performance evaluations.
  • Keeping up to date with specials and social media posts.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Handling cash on a daily basis, which built trustworthiness and loyalty.
  • Managing a team with great communication and execution.
  • Running both the bar and TAB with efficiency and customers' needs as a priority.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.

Bar Supervisor/ Venue Support Officer

ALH group
Northbridge, WA
01.2020 - 07.2021
  • Greeting new customers, discussing specials, taking drink orders, and building immediate positive connections with guests.
  • Performed complete opening, closing, and shift change duties to keep the bar working efficiently and teams ready to meet customer needs.
  • Used correct cleaning, sanitizing, and food handling procedures to maintain optimal protection for customers.
  • Implemented drink prep procedures that reduced stock waste.
  • Kept accurate inventories of ordering needs for liquor, beer, wine, and bar supplies.
  • Handled cash on a daily basis, which built trustworthiness and loyalty with managers.
  • Provided guidance to new hires throughout onboarding process.
  • Created reports on stock movements, discrepancies and adjustments.
  • Developed processes for efficient stocktaking operations.
  • Answered customer calls and emails promptly and professionally.
  • Participated in training sessions designed to increase understanding of revenue policies, procedures, systems, and tools.
  • Worked closely with human resources to support employee management and organizational planning.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Bar & Restaurant Supervisor

Carine Glades Tavern
Duncraig, WA
04.2018 - 01.2020
  • Conducted inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Implemented drink prep procedures that reduce stock waste.
  • Checked IDs and verified that bar guests were of legal age.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Assisted in preparing the dining room for special upcoming functions, including decorating, generating, and printing out special group menus.
  • Developed creative bar menus and drink specials by researching emerging industry trends.
  • Managed daily operations including opening and closing procedures, cash handling.
  • Developed and implemented processes for cycle counting, stocktaking and reordering.
  • Demonstrated patience when dealing with difficult customers while maintaining professionalism at all times.

Duty Manager

Ambassador Tavern
Bassendean, WA
07.2014 - 07.2018
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Completed bar opening and closing procedures
  • Greeting new customers, discussing specials, taking drink orders, and building immediate positive connections with guests.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Managed daily operations including opening and closing procedures, cash handling.
  • Trained new cashiers on proper cash handling techniques and policies.
  • Maintained professional demeanor when dealing with difficult customers or situations.

Education

Wanneroo SHS -

Wanneroo SHS
Perth, WA
01.2008

Certificate 1 - Beauty Retail

West Coast Tafe
Perth, WA

Certificate 3 - Business

National Institute of Training
Perth, WA

Approved Manager of License Premises -

Access All Areas

Covid-19 Hygiene certificate -

Covid-19 Hygiene Officer certificate -

Skills

  • Upselling techniques
  • Time management
  • Hard-working mindset
  • Data entry knowledge
  • Personable and trustworthy
  • Communications
  • Team building
  • Problem resolution
  • Cocktail development
  • Guest interaction
  • Decision-making
  • Inventory management
  • Safety awareness
  • Training and mentoring
  • Extremely quick learner
  • Event planning
  • Guest relations
  • Reservation management

References

  • Marcus Church, Venue Manager Beldon Tavern, 0438 388 481
  • Shelby Baker, Assistant manager Beldon Tavern, 0477860021
  • Dylan Willshire, Brass Monkey Venue Manager, 08 9227 9596
  • Michael Zeiser, Carine assistant manager, 0431 243 666
  • Melissa Roach, Ambassador Tavern manager, 0430 038 364

Certification

  • RSA
  • Approved manager

Timeline

Bar Manager

Beldon Tavern
07.2021 - Current

Bar Supervisor/ Venue Support Officer

ALH group
01.2020 - 07.2021

Bar & Restaurant Supervisor

Carine Glades Tavern
04.2018 - 01.2020

Duty Manager

Ambassador Tavern
07.2014 - 07.2018

Wanneroo SHS -

Wanneroo SHS

Certificate 1 - Beauty Retail

West Coast Tafe

Certificate 3 - Business

National Institute of Training

Approved Manager of License Premises -

Access All Areas

Covid-19 Hygiene certificate -

Covid-19 Hygiene Officer certificate -

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Casey Anderson