Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Casey Burdett

1/18 Almandin Street, Logan Reserve,QLD

Summary

Dedicated and detail-oriented professional with strong computer skills and a proven background in processing claims, telephone handling, and exceptional customer service. Currently pursuing a Bachelor of Education with a passion for working with children and teaching. Enjoys and excels at repetitive tasks, including data entry. Demonstrates the ability to thrive both in collaborative environments and when working independently, showcasing adaptability and effective problem-solving skills. Committed to delivering high-quality service and fostering positive relationships with clients and colleagues. Currently seeking casual, part-time, or full-time positions that offer a flexible life and work balance.

Overview

18
18
years of professional experience
1
1
Certification

Work History

CLAIMS SPECIALIST

Suncorp Insurance
04.2022 - 10.2022

Duties included handling and processing home insurance claims and inquiries, communicating with clients to resolve issues, working collaboratively with team members to improve processes, entering and verifying data efficiently with clients, processing settlements, identifying potential fraudulent claims, generating forms and reports, liaising with assessors and external vendors and advising clients of their policy entitlements and explaining claim and repairs processes.

CHILDCARE ASSISTANT

YMCA
04.2015 - 10.2016

Duties included supervising children before and after school hours as well as school holidays, prepare and engage in age appropriate activities with children, implementing a consistent routine, promote positive behaviour, general housekeeping, general office duties, documenting student learning, develop culturally appropriate programs, facilitate children with homework, communicate effectively with parents, guardians and school staff, document and report incidents, participate in staff meetings and professional development sessions and prepare and serve healthy meals for the children.

ASSISTANT TEACHER

Indigenous Murri School
08.2014 - 11.2014

Duties included preparing lesson materials and resources, set up and organise classroom spaces, assist students individually or provide small group support, supervise students, mark homework and assessments, assist in daily activities and instructional tasks, laminate, photocopy and file teaching materials, help maintain accurate student records including attendance and grades, monitor student behavior and communicate effectively with teachers, students and parents.

PLATFORM ATTENDANT

Wheel of Brisbane
03.2012 - 09.2014

Duties included ushering and serving customers, cleaning gondolas, ticket booth sales and phone enquiries, cash handling, photographing customers for souvenirs, allocating customer groups and ensuring customer safety at all times.

RETAIL ASSISTANT

Cold Rock Ice Creamery
09.2012 - 02.2013

Duties included using a POS system to process sales, returns and gift card activations, greeting customers and creating orders, making ice-cream cakes, stocking merchandise, clearly labelling items and arranging them, cleaning floors, display cases and general wash up duties, processing banking and cash handling, and replenish sales floor merchandise and organise shelves, racks, and bins for optimal appearance.

RETAIL ASSISTANT

Hungry Jacks
09.2012 - 02.2013

Duties included taking orders, cooking and preparing food, cleaning floors – drains – dining areas – restrooms – kitchen – broiler and fryers, Chemical Safety Training, FIFO Training, cash handling, operation of register, drive thru training, restocking products, trained on openings, closing and overnights.

DELI ASSISTANT

Woolworths
03.2010 - 02.2012

Duties included washing dishes, serving customers, operation of meat slicer, restocking display case, cleaning oven – bay marie – display case – floors – drains – scales – benches and cold rooms, creating platter orders, PA announcements, ordering and rotating stock, Chemical – Day Dot – FIFO and Food Safety Training.

CUSTOMER SERVICE ASSISTANT

Gladstone Cinemas
10.2008 - 03.2009

Duties included cleaning cinema rooms, rest rooms, the foyer, popcorn machines, serving customers, handling telephone enquiries, cinema bookings, Food Safety, FIFO Training, rotating stock, building movie cardboard cut-outs and product display.

PHAMPLET DELIVERY

Salmat Letter Box Delivery Services
01.2005 - 12.2007

Duties included collecting from depots, organizing pamphlets in a manner to enable efficient collating, folding pamphlets, delivering pamphlets to individual households.

Education

Bachelor of Education -

Queensland University of Technology
Brisbane, QLD
2027

Diploma of Travel & Tourism

SOUTHBANK INSTITUTE OF TECHNOLOGY
Brisbane, QLD
11.2016

High School Diploma -

Gladstone State High School
Gladstone, QLD
11.2011

Skills

  • Claims Processing
  • Microsoft Office
  • Data Entry
  • Customer Service
  • Strong Computer Skills
  • Lesson Planning
  • Behavioural Management
  • POS Systems

Certification

  • Certificate II in Business
  • Paid Blue Card
  • RSA Certificate - Recieved 05/06/2016

Timeline

CLAIMS SPECIALIST

Suncorp Insurance
04.2022 - 10.2022

CHILDCARE ASSISTANT

YMCA
04.2015 - 10.2016

ASSISTANT TEACHER

Indigenous Murri School
08.2014 - 11.2014

RETAIL ASSISTANT

Cold Rock Ice Creamery
09.2012 - 02.2013

RETAIL ASSISTANT

Hungry Jacks
09.2012 - 02.2013

PLATFORM ATTENDANT

Wheel of Brisbane
03.2012 - 09.2014

DELI ASSISTANT

Woolworths
03.2010 - 02.2012

CUSTOMER SERVICE ASSISTANT

Gladstone Cinemas
10.2008 - 03.2009

PHAMPLET DELIVERY

Salmat Letter Box Delivery Services
01.2005 - 12.2007

Bachelor of Education -

Queensland University of Technology

Diploma of Travel & Tourism

SOUTHBANK INSTITUTE OF TECHNOLOGY

High School Diploma -

Gladstone State High School
Casey Burdett