Casey Chalmers
Manager
Alkimos,WA
Summary
Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands. Proven to apply industry and product expertise to expand business and cement high-value client relationships.
Overview
10
10
years of professional experience
Work History
Regional Manager
The Jewellery Group
10.2022 - Current
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 10 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
Store Manager
Kmart
03.2018 - 10.2022
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Assisted in recruiting, hiring and training of team members.
Line Manager
Kmart,
02.2014 - 03.2018
- Improved production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Reduced employee turnover through effective communication, regular feedback, and promoting a positive work environment.
- Managed a team of skilled professionals to achieve key performance indicators consistently.
- Coordinated cross-functional projects for improved product quality and timely delivery.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Streamlined inventory control systems for enhanced accuracy and reduced waste levels.
- Championed continuous improvement initiatives that led to significant enhancements in overall process effectiveness throughout the department.
Skills
- Business Development and Planning
- Sales and Marketing Strategies
- Performance Management
- Operational Management
- Recordkeeping Compliance
- Manage Contracts
- Customer and Vendor Relations
- Staff Training and Development
- Staff Recruiting
- Customer Service
- Human Resource Management
- Health and Safety Regulations
- Information Confidentiality
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 185 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPersonal development programsCompany CultureQuote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Regional Manager
The Jewellery Group
10.2022 - Current
Store Manager
Kmart
03.2018 - 10.2022
Line Manager
Kmart,
02.2014 - 03.2018
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