Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Casey  Duong

Casey Duong

Melbourne,VIC

Summary

I'm a pro-active, industrious, responsible, creative and dedicated person, who are eager to work in the hospitality industry. I have honed the ability to provide exceptional service, work well with teams and adapt in different environment. I consider customer service is greatest strength and I can communicate well in English. I'm always willing to broaden horizon, gain experiences and contribute best to works.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Waitress & Customer Care

Sen Viet Restaurant
05.2023 - 05.2024

Serve food and drink orders

  • Open and close the venue alone
  • Greet and escort customers to their tables
  • Up-sell additional products when appropriate
  • Arrange table settings and maintain a tidy dining area

English Teacher & Translator

ABB Foreign Trade Company
12.2023 - 05.2024
  • Compose lesson plans and presentation
  • Teach English skills including reading, writing, speaking
  • Assist in oral translation and documents translation
  • Assist in organizing company's events and parties

Executive Secretary/ Personal Assistant to General

Oakwood Residence Hanoi
05.2022 - 05.2023


  • Prepare, attend meetings and keep minutes
  • Assist to translate verbally and documents for GM
  • Conduct weekly report and other report to submit Investor's company
  • Prepare invoices or financial statements and provide assistance in bookkeeping
  • Maintain executive's agenda and assist in planning appointments, board meetings, conferences.

Guest Relation Officer (internship)

JW Marriott Hanoi Hotel
11.2021 - 05.2022
  • Review arrival lists to welcome guests
  • Help prepare welcome cards and amenities
  • Attend to VIPs guests and answer their inquiries
  • Anticipate guest needs and communicate with customers
  • Offer assistance (confirming travel bookings, taking messages

Banquet Server (Casual)

Press Club Hanoi & Melia Hotel Hanoi
09.2019 - 08.2021


  • Anticipate guests' needs
  • Relay food and beverage orders.
  • Maintain a clean and organized work area
  • Adhere to food safety and sanitation guideline
  • Clear tables and clean banquet halls after events
  • Assist with the complete setup and breakdown of the banquet area.

Waitress

Cha Ca Thang Long Restaurant
08.2019 - 09.2020
  • Maintain a clean and organized work area
  • Delivering food from the kitchen to the guests
  • Greeting guests and taking drink and food orders
  • Staying attentive to the needs of guests in the dining area

Education

Master - Hospitality Management

Torrens University Australia
Melbourne, VIC
06.2026

Bachelor - Tourism Management

Vietnam National University
Vietnam
09.2023

Bachelor - Hospitality Management

Vietnam National University
Vietnam
08.2023

Skills

    • Multitask, Clean, Fast Organized
    • Customer service
      • Teamwork Skills
      • Communication Skills

Certification

DoFoodSafely Assessment

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual
French
Limited Working

Timeline

English Teacher & Translator

ABB Foreign Trade Company
12.2023 - 05.2024

Waitress & Customer Care

Sen Viet Restaurant
05.2023 - 05.2024

Executive Secretary/ Personal Assistant to General

Oakwood Residence Hanoi
05.2022 - 05.2023

Guest Relation Officer (internship)

JW Marriott Hanoi Hotel
11.2021 - 05.2022

Banquet Server (Casual)

Press Club Hanoi & Melia Hotel Hanoi
09.2019 - 08.2021

Waitress

Cha Ca Thang Long Restaurant
08.2019 - 09.2020

Master - Hospitality Management

Torrens University Australia

Bachelor - Tourism Management

Vietnam National University

Bachelor - Hospitality Management

Vietnam National University

DoFoodSafely Assessment

Casey Duong