Casey Dutoit
Yarribilba,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. QP certified
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Audiologist/Clinic Office Manager/Supervisor
Amplifon
Logan
05.2024 - Current
- Conducted thorough hearing assessments for patients.
- Explained test results to patients and family members in an understandable manner.
- Educated patients on the proper use of hearing aids and assistive listening devices.
- Participated in multidisciplinary team meetings to discuss treatment plans for complex cases.
- Provided referrals for specialized care when necessary.
- Comprehensive understanding of HSP guidelines.
- Worked effectively in team environments to make the workplace more productive.
- Successfully met established monthly and quarterly goals, achieving targets.
- Overseen developmental progress of intern toward professional accreditation.
Clinic Manager
Bay Audiology/ Amplifon
Palmerston North
11.2021 - 04.2024
- Managed a team consisting of four receptionists and two clinicians, effectively supporting the delivery of gold-standard care, and fostering high levels of engagement.
- Supervised the progress of two provisional audiologists, guiding them toward achieving clinical competence.
- Diligently monitored the clinic diary to ensure efficient scheduling and optimal utilization of resources.
- Consistently surpassed clinic Key Performance Indicators (KPIs), resulting in a 120% increase in quarterly targets.
- Resolved client complaints in a sensitive, and timely manner.
- Successfully managed my own case load while providing valuable support to the clinic team.
Audiologist
Bay Audiology/ Amplifon
Palmerston North
03.2020 - 09.2021
- Establish a rapport with clients throughout their entire client journey.
- Recommended the appropriate selection of hearing aids, earmolds, and assistive listening devices.
- Conducted diagnostic testing for adult clients (pure-tone audiometry, speech audiometry, speech-in-noise tests, and immittance testing).
- Customized and fit hearing aids from various manufacturers (GN Resound, Phonak, Oticon, Bernafon, and Starkey).
- Identify referral considerations and compose suitable letters to GPs, ear nurses, and ENTs for further management.
- Consistently helped over 300 new clients each year experience the joy of better hearing.
Receptionist/Hearing Screener
Bay Audiology/ Amplifon
Palmerston North
07.2017 - 02.2018
- Managed the daily operations of the clinic, which involved greeting clients, verifying appointments, and handling third-party invoices, such as government subsidies, ACC, and insurance claims.
- Addressed customer concerns and issues promptly and effectively.
- Conducted appointments for hearing screenings.
- Assessed the condition of hearing aids, and determined if they required off-site repairs after cleaning and inspection.
Education
Master of Audiology -
The University of Auckland
Auckland12.2020
Bachelor of Science - Psychology
The University of Auckland
Auckland09.2017
Bachelor of Health Science -
The University of Auckland
Auckland, NZ09.2017
Skills
- Diagnostic testing
- Assistive listening devices
- Hearing aid fitting
- Hearing aid counseling
- Performance monitoring
- Attention to detail
- Time management
Accomplishments
- Attained Provisional of the year award, 2021.
- High performing clinician in 2022, 2023.
- Number 1 sales clinician in the year 2023 generating $1.8 million in revenue for the year.
References
Available on request
Certification
- QP certified Audiology Australia
Timeline
Clinical Audiologist/Clinic Office Manager/Supervisor
Amplifon
05.2024 - Current
Clinic Manager
Bay Audiology/ Amplifon
11.2021 - 04.2024
Audiologist
Bay Audiology/ Amplifon
03.2020 - 09.2021
Receptionist/Hearing Screener
Bay Audiology/ Amplifon
07.2017 - 02.2018
Master of Audiology -
The University of Auckland
Bachelor of Science - Psychology
The University of Auckland
Bachelor of Health Science -
The University of Auckland
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