Casey Edwards
Ashwood,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Uber Partner
Uber
03.2020 - Current
- Developed deep knowledge of local routes and area destinations.
- Responded to passenger concerns and complaints politely and professionally.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Built rapport with passengers through friendly conversation and attentive listening.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
DoorDash Partner
DoorDash
01.2017 - 03.2020
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
Help Desk Operator
City Facilities Management
01.2016 - 02.2017
- Streamlined work order processes, implementing a digital system to track maintenance requests and job statuses.
- Answered phone calls and responded to customer emails.
- Enhanced communication between departments through consistent updates on maintenance progress and anticipated completion times.
- Utilized customer feedback to improve customer service.
- Reduced equipment downtime by closely monitoring work orders and ensuring timely completion of assigned tasks.
Education
No Degree - Information Technology
RMIT University
Melbourne, VICSkills
- Licensing Requirements
- Commercial driving
- Effective communication skills
- GPS and route planning
- Client Relations
- Computer Proficiency
- Sales Transactions
- Building rapport
Timeline
Uber Partner
Uber
03.2020 - Current
DoorDash Partner
DoorDash
01.2017 - 03.2020
Help Desk Operator
City Facilities Management
01.2016 - 02.2017
No Degree - Information Technology
RMIT University
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