Summary
Overview
Work History
Education
Skills
Languages
Education Certifications
Traits
Hobbies and Interests
Personal qualities and strengths
Timeline
Generic
CASEY EL KALAL

CASEY EL KALAL

Fairfield,NSW

Summary

To secure a position in your organisation, where i am able to utilize my skills and abilities to ultimately acquire a career position and be an asset to your company.

Overview

19
19
years of professional experience

Work History

Admin and Accounts Manager

D.T.S Diamond Tiling & Stone
07.2018 - 01.2024
  • Communication with customers, booking jobs, quoting, invoicing, cold calling, marketing and advertising, handling incoming and outgoing calls, managing finances, banking, filing, managing office
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Negotiated prices, terms of sales and service agreements.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.

Receptionist to Management Role

Knockout Fitness for Women
03.2019 - 12.2022
  • Reception duties, goal setting, handling customer inquiries, handling customer complaints and cancellations, overseeing daily operations, managing staff, ensuring equipment maintenance, creating schedules and rostering, implementing safety protocols, debt collections, fostering positive team environment, cash handling and banking
  • Managed multiple tasks and met time-sensitive deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Scheduled office meetings and client appointments for staff teams.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Resolved customer problems and complaints.
  • Maintained confidentiality of information regarding clients and company.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Organized and detail-oriented with a strong work ethic.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Developed and maintained courteous and effective working relationships.

Team Manager/Assistant Treasurer

Berela Bears J.R.L.F.C
02.2018 - 12.2020
  • Customer service, organization, managing finances, handling a team, canteen manager, stocktake, purchasing, food safety, cash handling, cleaning, filing, banking

Owner

Melting Scentsations by Casey
06.2015 - 03.2018
  • Design of business, making of products, customer service, managing finances, responding to customers, marketing and advertising, managing the office, monitoring stock, dealing with suppliers, banking

Contact Center Representative

ACCOR
03.2009 - 09.2009

KITCHEN HAND,WAITRESS,HEAD WAITRESS,JUNIOR MANAGER

SAN PABLO SPURS
11.2004 - 04.2007

Legal Receptionist

GP SOLICITORS
11.2005 - 07.2006

Education

High School Diploma -

Marsden High School
West Ryde, NSW

Skills

  • Management
  • Leadership by example
  • Excellent communication skills
  • Excellent customer service skills
  • Time management skills
  • Problem solving skills
  • Computer literate
  • Empathetic
  • Strong team player
  • Professional phone manner
  • Reliable
  • Strong work ethic

Languages

English

Education Certifications

  • HIGH SCHOOL DIPLOMA, 12/2003, MARSDEN HIGH SCHOOL - WEST RYDE, NSW
  • SCHOOL CERTIFICATE, 2006, RSA (RESPONSIBLE SERVICE OF ALCOHOL)

Traits

  • FAST TO LEARN
  • HONEST
  • RELIABLE
  • COMPASSIONATE
  • INNOVATIVE
  • ENTHUSIASTIC
  • HARDWORKING
  • FRIENDLY AND SOCIABLE
  • VERY PATIENT
  • CAN ADAPT WELL TO CHANGE
  • ENJOY INTERNAL BUSINESS GROWTH

Hobbies and Interests

  • TRAVELLING
  • OUTDOOR ACTIVITIES
  • SPENDING TIME WITH FAMILY
  • EXPLORING

Personal qualities and strengths

Fast to learn

Honest 

Reliable 

Innovative 

Enthusiastic

Hardworking

Friendly and sociable 

Patient

Caring and considerate 

Passionate

Empathetic 


Hobbies and interest 

Spending time with my family

Outdoor activities 

Travelling

Football

Timeline

Receptionist to Management Role

Knockout Fitness for Women
03.2019 - 12.2022

Admin and Accounts Manager

D.T.S Diamond Tiling & Stone
07.2018 - 01.2024

Team Manager/Assistant Treasurer

Berela Bears J.R.L.F.C
02.2018 - 12.2020

Owner

Melting Scentsations by Casey
06.2015 - 03.2018

Contact Center Representative

ACCOR
03.2009 - 09.2009

Legal Receptionist

GP SOLICITORS
11.2005 - 07.2006

KITCHEN HAND,WAITRESS,HEAD WAITRESS,JUNIOR MANAGER

SAN PABLO SPURS
11.2004 - 04.2007

High School Diploma -

Marsden High School

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CASEY EL KALAL