Casey Etherington
Darling Downs,WA
Summary
I graduated as a Paramedical Science student from Edith Cowan University and was a volunteer for St John the past three years. I am passionate about healthcare and working within the community. I am a highly personable, competent and self driven person. Possessing excellent communication and interpersonal skills. I have the ability to make reasoned decisions, the confidence to seek assistance when required and to manage competing priorities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Beyond Blue Mental Health Coach
Australian Unity
06.2024 - Current
- Following SDF and help to guide clients with the hear and now and why they are calling up with concerns at that time.
- Implemented stress-reduction techniques into coaching sessions for improved mental well-being among clients.
- Maintain records of confidentiality of clients.
- Maintained thorough documentation of client interactions and progress here and ongoing for them.
- Assisted clients in finding new ways to inspire healthier habits.
- Attended training sessions and training in cognitive behavioural therapy
Emergency Department Clerk
Armadale Kalamunda Group
11.2022 - 06.2024
- Obtained information by contacting appropriate personnel or patients.
- Recorded patients' medical history, vital statistics and test results in medical records as part of patient intake process.
- Coordinated and performed patient admissions, transfers and discharges.
- Maintained appropriate inventory levels and replenished treatment areas.
- Interviewed patients and reviewed patient files to determine medical histories, previous treatment and therapies and medication history.
- Recorded inquiries and calls into computer system.
- Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
- Maintained confidential personnel files, licensing and CPR compliance records.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
- Routed laboratory or diagnostic results to appropriate staff.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Medical Receptionist
St John WA
01.2022 - 11.2022
- Scheduled patient appointments, sent notifications and handled rescheduling needs.
- Answered telephones, distributed mail and faxes and prepared patient files.
- Managed transactions and printed receipts for payments.
- Obtained insurance verifications, pre-authorizations and pre-determinations.
- Scanned and filed patient information into medical records.
- Handled typing, filing, photocopying and preparing letters for busy office personnel.
- Kept updated knowledge of medical terminology to best classify procedures, understand physician notes and answer patient questions.
- Prepared for next day's patients by pulling charts and making confirmation calls.
- Balanced drawers and managed petty cash usage.
- Answered incoming calls and forwarded calls to appropriate destinations.
- Welcomed patients, pharmaceutical reps and other visitors to doctor's office.
- Obtained and relayed information and messages in timely manner.
- Scheduled lab work, tests and procedures for patients.
- Coordinated with other practitioners on behalf of patients to transfer paperwork, set up tests and arrange specialist referrals.
- Kept anxious patients calm by explaining upcoming procedures and answering questions.
Customer Service Officer
Armadale Fitness and Aquatic Centre
03.2019 - 11.2020
- Provided targeted customer support via live chat, email and telephone.
- Coordinated with logistics partners to track deliveries and correct problems such as missing address information and incorrect names.
- Developed collaborative partnerships with customers and internal business partners to build successful solutions to diverse problems.
- Answered calls or emails from customers and assisted with special requests or resolving complaints.
- De-escalated customer complaints using specialized communication techniques.
- Spoke to customers about memberships and provided tours.
Sales and Memberships Officer
Scene to Believe
12.2017 - 12.2018
- Assisted new members with membership renewals and upgraded high-end membership products to existing members.
- Implemented corporate marketing plans and initiated creative strategies to develop business.
- Provided customers with clear understanding of charges, billing, billing cycles and customer equipment.
- Santa Photography
Swim Instructor
Definitions Health Club
01.2014 - 05.2015
- Taught participants of different ages and swimming abilities through camp lessons, group lessons and private lessons.
- Cautioned swimmers regarding unsafe activities and enforced facility rules.
- Instructed students on proper stroke techniques and safety skills.
- Completed life-saving in-pool rescues, CPR, AED, oxygen administration and first aid for incidents occurring during classes or public swims.
Office Administrator
Kent Removals
07.2013 - 01.2014
- Answered telephone calls, took messages and distributed messages to appropriate personnel.
- Responded to customer enquiries via email and telephone.
- Managed office calendars and made other arrangements for meetings, travel and special events.
- Operated photocopiers, scanners, voicemail systems and facsimile machines.
- Proofed documents and organized records, reports and files.
- Prepared letters, correspondences, reports and marketing collateral.
- Maintained an efficient office environment by skillfully routing incoming and outgoing mail.
Customer Service/Swim Instructor
Armadale Aquatic Centre/Cannington Leisure plex
08.2012 - 04.2013
- Taught participants of different ages and swimming abilities through camp lessons, group lessons and private lessons.
- Cautioned swimmers regarding unsafe activities and enforced facility rules.
- Responded to questions and followed up on customer interactions.
- Communicated and followed up with prospective members via phone or email to process pending account applications.
Receptionist/Accounts Clerk
XLI Freight Company
04.2011 - 03.2012
- Scanned checks and invoices into company's document system.
- Investigated customers' account balances and resolved payment inquiries to remove discrepancies.
- Verified and posted account transactions in general ledger to record purchases and sales.
- Shipped out packages with postal service and special carriers based on size, destination and schedule requirements of each delivery.
- Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions.
- Used clerical abilities to support needs of office staff and back up administrative team members.
- Greeted guests promptly and consistently set professional tone with friendly assistance.
Education
Bachelor of Science - Paramedical Science
Edith Cowan University
11.2022
Certificate III in Business -
TAFE WA
08.2012
High School Diploma -
St Marys Anglican Girls School
10.2010
Skills
- Upbeat and positive personality
- Efficient and detail oriented
- Issue and complaint resolution
- Customer retention strategies
- Ability to establish relationships and build a rapport
- Strong Integrity
- Self control whilst maintaining a positive outlook
- Effective decision making
- Always self reflecting and encouraging to learn more
Certification
- Immunisations up to date.
- Working with Children Check.
- National Police Clearance (March 2022).
- Senior First Aid (2020).
- Hand Hygiene (March 2022).
- Manual Handling.
- Current WA manual drivers license.
- WA Health Criminal Screen Check.
- St John Driver training.
- St John Volunteer AEO.
Timeline
Beyond Blue Mental Health Coach
Australian Unity
06.2024 - Current
Emergency Department Clerk
Armadale Kalamunda Group
11.2022 - 06.2024
Medical Receptionist
St John WA
01.2022 - 11.2022
Customer Service Officer
Armadale Fitness and Aquatic Centre
03.2019 - 11.2020
Sales and Memberships Officer
Scene to Believe
12.2017 - 12.2018
Swim Instructor
Definitions Health Club
01.2014 - 05.2015
Office Administrator
Kent Removals
07.2013 - 01.2014
Customer Service/Swim Instructor
Armadale Aquatic Centre/Cannington Leisure plex
08.2012 - 04.2013
Receptionist/Accounts Clerk
XLI Freight Company
04.2011 - 03.2012
Certificate III in Business -
TAFE WA
High School Diploma -
St Marys Anglican Girls School
Bachelor of Science - Paramedical Science
Edith Cowan University
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