Casey Godfrey
Preston,VIC
Summary
With experience in Operations and Project Management, along with a background in sports and mental health, I have a proven track record of providing exceptional operational support and coordinating projects. My areas of expertise include customer/client acquisition and retention, team development, data analysis, and communications strategy. As the Operations Team Leader at the Australian Childhood Trauma Group (ACTG), I specialize in trauma-informed operational care. I work closely with government and non-government agencies to ensure the efficient delivery of services.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Team Leader
Australian Childhood Trauma Group (ACTG)
07.2024 - Current
- Oversight of business operations to ensure that project delivery aligns with organisational goals.
- Collaboration with government departments to coordinate and manage contracts and projects.
- Leadership support of training programs and team development to enhance staff integration.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Optimized team performance, providing clear guidance and setting achievable goals.
- Helped set and manage objectives for quality, productivity and compliance.
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
- Managed high workload with consistent record of achieving deadlines and production targets.
Social Media Officer
Australian Childhood Trauma Group (ACTG)
06.2023 - 07.2024
- Monitored social media channels for trends and opportunities, adjusting strategies accordingly to maximize impact.
- Assisted in the development of a company-wide social media policy to ensure consistent messaging and brand voice across all channels.
- Managed paid advertising campaigns on platforms such as Facebook and Instagram, optimizing budgets for maximum reach and conversions.
- Gathered valuable insights from analyzing audience data and adjusted content strategies to improve performance metrics.
- Created visually appealing graphics using design software that effectively communicated key messages while adhering to brand guidelines.
- Provided customer service through responding promptly and professionally to inquiries received via social media platforms.
Senior Operations Coordinator
Australian Childhood Trauma Group (ACTG)
10.2021 - 07.2023
- Optimized operational efficiency by streamlining processes and implementing best practices.
- Managed complex projects from inception to completion, ensuring timely delivery and adherence to budget constraints.
- Reduced costs for the department through effective budget management and resource allocation.
- Ensured compliance with company policies, industry regulations, and safety standards through diligent monitoring and enforcement efforts.
- Served as a liaison between departments, facilitating communication about project updates, policy changes or other pertinent information requiring interdepartmental collaboration.
- Analyzed data trends to identify areas of opportunity for efficiency gains or cost savings within the operation''s infrastructure.
- Conducted regular assessments of operations processes to identify bottlenecks or redundancies that could be eliminated for improved performance outcomes.
Membership and Ticketing Operations Coordinator
Hawthorn Football Club
11.2018 - 03.2021
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
Membership Operations and Servicing Assistant
Hawthorn Football Club
12.2016 - 11.2018
Education
Bachelor of Arts - Psychology
Deakin University
Melbourne, VIC08.2025
Skills
- Communication
- Data and trend analysis
- Leadership and team development
- Trauma-informed care practices
- Compliance requirements
- Team Member Training
- Operational Excellence
- Scheduling Management
- Quality Assurance
- Policy Enforcement
- Software Knowledge
- Logistics Management
Referencesavailable
True
Attributes
- Dynamic and creative problem solver
- Strong interpersonal skills with a commitment to professional growth
- Dedicated to supporting vulnerable populations through effective service delivery
Certification
- HubSpot Content Marketing Certification – HubSpot Academy.
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft Corporation.
- Salesforce Certified Administrator – Salesforce.
- Victorian Driver's License
- First Aid Certification
- NDIS Worker Screening Check
- Working With Children Check
Mediation, Hiking, Yoga
When I'm not working, I enjoy meditation and yoga for fun and stress management. I also enjoy seeing all of Victoria's natural beauty through hiking on the weekends.
Languages
French
Professional Working
Timeline
Operations Team Leader
Australian Childhood Trauma Group (ACTG)
07.2024 - Current
Social Media Officer
Australian Childhood Trauma Group (ACTG)
06.2023 - 07.2024
Senior Operations Coordinator
Australian Childhood Trauma Group (ACTG)
10.2021 - 07.2023
Membership and Ticketing Operations Coordinator
Hawthorn Football Club
11.2018 - 03.2021
Membership Operations and Servicing Assistant
Hawthorn Football Club
12.2016 - 11.2018
Bachelor of Arts - Psychology
Deakin University
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