Casey Haerewa-Kaa
Melbourne,VIC
Summary
Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
14
14
years of professional experience
Work History
Call Centre Representative
Total Tyres
11.2021 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Attended telephone skills and program information training sessions to boost aptitude.
Gaming/ Floor staff
The Palms Bingo
01.2016 - Current
- Key responsibilities: Gaming/ Floor staff, Point of Sale (POS), Customer solutions, Conflict resolution, Cash management, Maintenance.
Area Manager
McDonald's
01.2012 - 01.2016
- Key responsibilities: Area Manager, Point of Sale (POS), Customer solutions, Conflict resolution, Cash management, General Duties.
Godfrey Hirst
01.2011 - 01.2012
- Key responsibilities: Customer solutions, Conflict resolution, General Duties, Administration, Reception, Book handling.
Ka Pie's
01.2010 - 01.2012
- Key responsibilities: Point of Sale (POS), General Duties, Food service, Barista.
Education
Graduated -
Essendon Keilor College
Essendon, VIC12.2014
Skills
- Sales Closing
- Account Updating
- Quality Assurance
- Call Control
- Customer Service
- Payment Processing
- Complaint Resolution
- Training Experience
- Customer Support
- Proficient in (Excel)
- Credit Adjustments
- Documentation and Reporting
- Call Centre Customer Service
- Resolving Issues
- Problem-Solving Skills
References
Rose Jerbic, Supervisor, The Palms Bingo, 0437095977 Nicky Stevenson, Store Supervisor, McDonald's, 03 9318 6535, Derrick Ame, Total Tyres, 0468427760
Timeline
Call Centre Representative
Total Tyres
11.2021 - Current
Gaming/ Floor staff
The Palms Bingo
01.2016 - Current
Area Manager
McDonald's
01.2012 - 01.2016
Godfrey Hirst
01.2011 - 01.2012
Ka Pie's
01.2010 - 01.2012
Graduated -
Essendon Keilor College
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