Casey Harris

● Orchestrated all day to day operations of business.

● Recruited new clients by managing social media platforms, marketing available listings, and producing direct mail campaigns.

● Identified and maximized sales opportunities, and increased customer retention rates.

● Retained clients and increased business sales by creating genuine and honest relationships with clients.

● Coordinated and scheduled all company meetings and appointments.

• Met customer call guidelines for service levels, handle time and productivity.
• Maintained accurate records of customer interactions, inputting data into CRM systems for tracking purposes.
• Streamlined the customer service process for increased efficiency and faster response times.
• Managed incoming calls each day with utmost professionalism and knowledgeable service.
• Responded proactively and positively to rapid change.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
• Educated customers about billing, payment processing and support policies and procedures.
• Developed and updated databases to handle customer data.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Built strong relationships with customers and colleagues by providing friendly and personable service.
• Maintained up-to-date knowledge of product and service changes.
• Managed customer complaints effectively, offering solutions that exceeded expectations.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

• Coordinated and booked spa service appointments for individual and group clients.
• Anticipated spa and salon guest concerns and addressed each with speed and efficiency.
• Instructed guests on facility safety measures.
• Checked mail, shopped for groceries and handled bill payments.
• Completed basic administrative work and managed household accounts.
• Maintained complex schedules and arranged appointments.
• Completed purchases and errands for parties or anniversary celebrations.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

● Performed all clinic treatments, including advanced skin treatments, IPL, spray tanning, body therapies and beauty treatments.

● Scheduled all appointments and worked with therapists to ensure schedules were pleasing.

● Handled extensive filing, bookkeeping, and scheduling.

● Served as an enthusiastic and welcoming first point of contact for the clinic.

● Helped to maintain a clean and inviting clinic atmosphere.

● Administered all payments and maintained organized financial records and receipts.

● Handled inquiries about the clinic and provided detailed information about the clinic offerings.

Developed and maintained positive client relationships to ensure a high rate of return clients and referrals.

● Worked as a friendly and helpful receptionist and spa therapist.

● Performed all spa treatments, including facials, massage, body wraps and beauty treatments.

● Served as an enthusiastic and welcoming first point of contact for the spa.

● Helped to maintain a clean and inviting spa atmosphere.

● Administered all payments and maintained organized financial records and receipts.

● Handled inquiries about the spa and provided detailed information about the spa offerings.

● Developed and maintained positive client relationships to ensure a high rate of return clients and referrals.

● Served as a friendly, hardworking, and punctual employee.

● Maintained a clean and organized working environment to enhance productivity.

● Assisted with recruitment and training of new employees, while also monitoring the productivity of current team members.

● Promoted fun and learning each and every day.

● Identified and maximized sales opportunities, and increased customer retention rates.

● Encouraged team members to do their best, and increased store productivity immensely.

Remained informed and up to date on the current stock and offerings