Casey Hynes
Sydney ,NSW
Summary
I am an experienced Administrative Assistant and Coordinator known for having excellent communication skills,
attention to detail, effective time management, and adept problem-solving abilities. I thrive in organised
tasks, data entry, and efficiently managing multiple responsibilities. I have professional experience that includes client
care coordination, administrative support, and staff management, ensuring smooth and effective operations
across various professional settings. I am dedicated to enhancing operational efficiency and client satisfaction
through proactive management and exceptional administrative support.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Mymedical Health Centre
05.2024 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated up to 100 patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Client Care Coordinator
ELC Disability Services
01.2023 - 05.2024
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Sought ways to improve processes and services provided.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained staff on operating procedures and company services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed approximately 30 incoming calls, emails and faxes per day.
Administrative Assistant/Receptionist,
COTS Disability Services
03.2020 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Cecil Hills High School
Cecil Hills09.2017
Skills
- Excellent Communication
- Attention to Detail
- Time Management
- Database Coordination
- Problem Solving
- Data Entry
- Client Relationship Management
- Staff Training and Support
- Multitasking Abilities
- Computer Skills
- Scheduling
- Customer Service
Timeline
Medical Receptionist
Mymedical Health Centre
05.2024 - Current
Client Care Coordinator
ELC Disability Services
01.2023 - 05.2024
Administrative Assistant/Receptionist,
COTS Disability Services
03.2020 - 01.2023
High School Diploma -
Cecil Hills High School
Similar Profiles
Olivia DoigOlivia Doig
Remote Area Nurse (N3-N4) at Northern Territory Department of Health: Milikapiti Health Centre and Jabiru Health CentreRemote Area Nurse (N3-N4) at Northern Territory Department of Health: Milikapiti Health Centre and Jabiru Health Centre
OJO BLESSING OLAYINKAOJO BLESSING OLAYINKA
Nursing Student (community Health Practice) at Oke-mapo Comprehensive Health Centre & Emure-ile Comprehensive Health Centre.Nursing Student (community Health Practice) at Oke-mapo Comprehensive Health Centre & Emure-ile Comprehensive Health Centre.
ALUSINE BARRIEALUSINE BARRIE
NA at York Region ON, Maple Health Centre, Newmarket Health CentreNA at York Region ON, Maple Health Centre, Newmarket Health Centre
Raj PatilRaj Patil
Relationship Manager at Kotak Mahindra Bank LtdRelationship Manager at Kotak Mahindra Bank Ltd
Holly MerryfullHolly Merryfull
Receptionist at MD ImagingReceptionist at MD Imaging