CASEY HYNES
Sutherland,NSW
Summary
I am an experienced Administrative Assistant and Coordinator known for my excellent communication skills, meticulous attention to detail, effective time management, and adept problem-solving abilities. I thrive in organisational tasks, data entry, and efficiently managing multiple responsibilities. My professional experience encompasses client care coordination, administrative support, and staff management, ensuring smooth and effective operations across various professional settings. I am dedicated to enhancing operational efficiency and client satisfaction through proactive management and exceptional administrative support.
Overview
5
5
years of professional experience
Work History
Client Care Coordinator
Empowered Living Care Disability and Community Services
01.2023 - Current
- Manage direct client communication to enhance the customer experience.
- Resolve issues and answer queries to ensure client satisfaction and retention.
- Nurture relationships with existing clients while attracting new ones.
- Train new staff in the field and provide ongoing support to staff members.
- Handle data entry and prepare invoices, quotes, and service agreements.
- Utilise Google Drive, Sheets, Spreadsheets, Word, and other software tools.
- Conduct face-to-face meetings with new clients to encourage onboarding.
- Step in for shifts as needed to maintain client satisfaction and service continuity.
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
Administrative Assistant/Receptionist
365 Care Aged Care and Disability Services
03.2022 - 01.2023
- Perform administrative tasks to ensure office efficiency.
- Answer and manage direct client calls, including handling complaints and questions.
- Manage phone, email, and calendar communications.
- Facilitate internal communications for streamlined operations.
- Prepare reports and maintain office equipment and supplies.
- Assist with human resources functions, including onboarding and training.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Administrative Assistant
Children of the Sun Disability Services
03.2019 - 01.2022
- Answer and redirect phone calls, and take messages.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organisation with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
High School Diploma -
Cecil Hills High School
Cecil Hills, NSW09.2017
Skills
- Excellent Communication
- Attention to Detail
- Time Management
- Problem Solving
- Organisational Skills
- Data Entry
- Client Relationship Management
- Staff Training and Support
- Proficient in Google Drive, Sheets, Spreadsheets, Word
- Organisational Skills
References
Available upon request
Timeline
Client Care Coordinator
Empowered Living Care Disability and Community Services
01.2023 - Current
Administrative Assistant/Receptionist
365 Care Aged Care and Disability Services
03.2022 - 01.2023
Administrative Assistant
Children of the Sun Disability Services
03.2019 - 01.2022
High School Diploma -
Cecil Hills High School
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