Casey Jenner

• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Rotated merchandise and displays to feature new products and promotions.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Interacted well with customers to build connections and nurture relationships.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Supervised guests at front counter, answering questions regarding products.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Assisted with hiring, training and mentoring new staff members.
• Mitigated business risks by working closely with staff members and assessing performance.
• Managed inventory control, cash control, and store opening and closing procedures.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Skilled at working independently and collaboratively in a team environment.
• Worked flexible hours across night, weekend and holiday shifts.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.

• Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
• Monitored food inventory and supplies to prevent waste.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Set schedules for 15 staff by planning and designating shifts and hours.

Various roles including 2IC Customer Service Manager

• Evaluated staff performance and provided coaching to address inefficiencies.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Operated register to process payments and collect cash payment for order totals.
• Assisted customers in selecting merchandise best suited to needs.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Maintained productive, efficient approach to all tasks.
• Developed strong cooperative relationships with coworkers and managers.
• Learned all required tasks quickly to maximize performance.