Casey Jobe
Customer Service Agent
Brisbane,Qld
Summary
Achieving team goals hinges on collective accountability and support. In my experience, I ensure goal attainment through clear communication, delegation, and active collaboration. For instance, in a recent project, I proactively divided tasks based on team members' strengths and expertise, fostering efficiency and motivation. Moreover, I regularly offered assistance and guidance to colleagues facing challenges, facilitating their progress and contributing to overall success. By prioritizing teamwork and mutual aid, I've consistently helped both my team and work area thrive in achieving their respective objectives.
Overview
12
12
years of professional experience
Work History
Customer Service Agent
Swissport International
09.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated customers on company systems, form completion and access to services.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Used airline computer system to create airline tickets and boarding passes.
- Operated PA system to make announcements regarding flight activity.
- Used Carina to prepare pre-departure and post-departure reports and passenger manifests.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Contacted customers to return routine and general calls promptly.
Disability Support Worker
About Time Lifestyle
08.2021 - 01.2023
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Kept accurate records for client files and handled related paperwork.
- Adhered to company requirements for patient interactions and care standards.
- Kept detailed daily logs with care actions, patient behaviours and incidents.
- Drove clients safely to social activities and appointments.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Provided high level of physical support by lifting, adjusting and moving clients.
- Monitored client vital signs, administered medications and tracked behaviours to keep healthcare supervisor well-informed.
- Conferred with supervisor to discuss patient condition and medical care.
- Designed individualized plans detailing daily activities and needs for patients.
- Prepared nutritious meals to meet individual dietary needs for clients.
Dental Administration Manager
Primary Dental Browns Plains
07.2020 - 05.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained excellent attendance record, consistently arriving to work on time.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used coordination and planning skills to achieve results according to schedule.
Medical Receptionist
All Care Medical
11.2012 - 01.2014
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Completed and filed financial documentation for accounting purposes.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Checked patient insurance, demographic and health history to keep information current.
Education
Certificate III in Individual Support -
ASIC Card Valid - Aviation
Dangerous Goods By Air Course For Group A - E -
Skills
- Passenger Support
- Ticket Changes
- Making Announcements
- Customs and Immigration
- Dispute Resolution
- Special Requests
- Seating Arrangements
- Customer Complaint Resolution
- Customer Service
- Outstanding Communication Skills
- Problem Resolution
- Agent Support
- Operational Efficiency
- Corrective Actions
- Inbound Customer Service
- Collaborative Environments
- Issue Identification
- Online Systems
- Cultural Awareness
- Field Operations Support
- Calm and Professional Under Pressure
- Belt Conveyors
- Administrative and Office Support
- Accurate Recordkeeping
- Passenger Monitoring
- Telephone Reception
- Understanding Customer Needs
- Policy and Procedure Adherence
- Documentation
- Upselling
Medical
- Fully Vaccinated
Timeline
Disability Support Worker - About Time Lifestyle
08.2021 - 01.2023
Dental Administration Manager - Primary Dental Browns Plains
07.2020 - 05.2021
Customer Service Agent - Swissport International
09.2019 - Current
Medical Receptionist - All Care Medical
11.2012 - 01.2014
Ready Health Nursing College - Certificate III in Individual Support ,
Swissport International - ASIC Card Valid, Aviation
Swissport International - Dangerous Goods By Air Course For Group A - E ,
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