Dynamic manager with a proven track record at Collins Food Group KFC, excelling in team leadership and customer service. Skilled in strategic planning and conflict resolution, I fostered a high-performance culture, enhancing customer satisfaction and mentoring future leaders. Adept at managing budgets and developing staff, I drive organizational success through effective communication and problem-solving.
Overview
12
12
years of professional experience
Work History
Manager
Collins Food Group KFC
05.2015 - Current
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Customer Service
Collins Foods Group KFC
05.2014 - Current
Resolved guest inquiries punctually and politely for professional customer service.
Provided excellent customer service.
Used up-selling and cross selling to provide a better experience.
maintained a clean and safe environment.
Maintained a good working relationship with co-worker and management.
Early Childhood Educator Assistant
Little Learners Childcare Center
09.2023 - 04.2025
Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
Enhanced children''s learning experiences by incorporating engaging play activities and age-appropriate educational materials.
Established strong relationships with families through open communication channels and participation in school events.
Applied play-based strategies to provide diverse approaches to learning.
Helped create a culturally responsive classroom where all students felt valued and respected by incorporating diverse learning materials into daily lessons.
Assisted lead teacher in developing and implementing comprehensive lesson plans, resulting in improved overall classroom performance.
Maintained detailed records of each child''s progress, facilitating effective parent-teacher conferences focused on growth and improvement.
Work Experience
C&K Kindy
03.2013 - 12.2013
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Sorted and organized files, spreadsheets, and reports.
Assisted in the supervision of field trips and other off-campus activities to ensure student safety and engagement.
Supervised children during in-classroom activities and on playground.
Interacted with children one-on-one and in small groups to enhance and support learning activities.
Encouraged children to interact with each other and participate in group activities.
Organized snack time and nap hours.
Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
Helped teacher prepare instructional material and displays.
Cleaned, organized and restocked classrooms for upcoming classes.