Casey Justice
Ripley
Summary
Dynamic manager with a proven track record at Collins Food Group KFC, excelling in team leadership and customer service. Skilled in strategic planning and conflict resolution, I fostered a high-performance culture, enhancing customer satisfaction and mentoring future leaders. Adept at managing budgets and developing staff, I drive organizational success through effective communication and problem-solving.
Overview
12
12
years of professional experience
Work History
Manager
Collins Food Group KFC
05.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Customer Service
Collins Foods Group KFC
05.2014 - Current
- Resolved guest inquiries punctually and politely for professional customer service.
- Provided excellent customer service.
- Used up-selling and cross selling to provide a better experience.
- maintained a clean and safe environment.
- Maintained a good working relationship with co-worker and management.
Early Childhood Educator Assistant
Little Learners Childcare Center
09.2023 - 04.2025
- Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
- Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
- Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
- Enhanced children''s learning experiences by incorporating engaging play activities and age-appropriate educational materials.
- Established strong relationships with families through open communication channels and participation in school events.
- Applied play-based strategies to provide diverse approaches to learning.
- Helped create a culturally responsive classroom where all students felt valued and respected by incorporating diverse learning materials into daily lessons.
- Assisted lead teacher in developing and implementing comprehensive lesson plans, resulting in improved overall classroom performance.
- Maintained detailed records of each child''s progress, facilitating effective parent-teacher conferences focused on growth and improvement.
Work Experience
C&K Kindy
03.2013 - 12.2013
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Assisted in the supervision of field trips and other off-campus activities to ensure student safety and engagement.
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Encouraged children to interact with each other and participate in group activities.
- Organized snack time and nap hours.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
Education
Certificate III - Early Learning And Child Care
Accco
Brisbane, QLD03-2025
Certificate III - Business
Australia Retail
Brisbane, QLD09-2016
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Documentation and reporting
- Good communication skills
- Able to work with all ages
- Abillity to work well in a team and by myself
Timeline
Early Childhood Educator Assistant
Little Learners Childcare Center
09.2023 - 04.2025
Manager
Collins Food Group KFC
05.2015 - Current
Customer Service
Collins Foods Group KFC
05.2014 - Current
Work Experience
C&K Kindy
03.2013 - 12.2013
Certificate III - Early Learning And Child Care
Accco
Certificate III - Business
Australia Retail
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