Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casey Justice

Ripley

Summary

Dynamic manager with a proven track record at Collins Food Group KFC, excelling in team leadership and customer service. Skilled in strategic planning and conflict resolution, I fostered a high-performance culture, enhancing customer satisfaction and mentoring future leaders. Adept at managing budgets and developing staff, I drive organizational success through effective communication and problem-solving.

Overview

12
12
years of professional experience

Work History

Manager

Collins Food Group KFC
05.2015 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Customer Service

Collins Foods Group KFC
05.2014 - Current
  • Resolved guest inquiries punctually and politely for professional customer service.
  • Provided excellent customer service.
  • Used up-selling and cross selling to provide a better experience.
  • maintained a clean and safe environment.
  • Maintained a good working relationship with co-worker and management.

Early Childhood Educator Assistant

Little Learners Childcare Center
09.2023 - 04.2025
  • Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
  • Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
  • Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
  • Enhanced children''s learning experiences by incorporating engaging play activities and age-appropriate educational materials.
  • Established strong relationships with families through open communication channels and participation in school events.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Helped create a culturally responsive classroom where all students felt valued and respected by incorporating diverse learning materials into daily lessons.
  • Assisted lead teacher in developing and implementing comprehensive lesson plans, resulting in improved overall classroom performance.
  • Maintained detailed records of each child''s progress, facilitating effective parent-teacher conferences focused on growth and improvement.

Work Experience

C&K Kindy
03.2013 - 12.2013
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Assisted in the supervision of field trips and other off-campus activities to ensure student safety and engagement.
  • Supervised children during in-classroom activities and on playground.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Encouraged children to interact with each other and participate in group activities.
  • Organized snack time and nap hours.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Helped teacher prepare instructional material and displays.
  • Cleaned, organized and restocked classrooms for upcoming classes.

Education

Certificate III - Early Learning And Child Care

Accco
Brisbane, QLD
03-2025

Certificate III - Business

Australia Retail
Brisbane, QLD
09-2016

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Documentation and reporting
  • Good communication skills
  • Able to work with all ages
  • Abillity to work well in a team and by myself

Timeline

Early Childhood Educator Assistant

Little Learners Childcare Center
09.2023 - 04.2025

Manager

Collins Food Group KFC
05.2015 - Current

Customer Service

Collins Foods Group KFC
05.2014 - Current

Work Experience

C&K Kindy
03.2013 - 12.2013

Certificate III - Early Learning And Child Care

Accco

Certificate III - Business

Australia Retail
Casey Justice