Casey Lassley

• Administrative and Compliance Support: Collaborated with the admissions team to manage enrolment tasks, including verifying documentation, confirming enrolments, and ensuring compliance with organizational policies. Maintained a secure and efficient workflow by handling administrative duties and supporting operational processes, demonstrating attention to detail and a commitment to customer satisfaction.
• Content Creation: Produced engaging content for the International Student Ambassador platform, sharing insights about life in Melbourne and on campus to inspire and inform prospective students.
• Peer-to-Peer Engagement: Provided personalized support to prospective students by answering questions about courses, living abroad, and studying overseas. Maintained follow-ups to address additional inquiries and assist in their decision-making process.

• Customer Service Excellence: Assisted students with checking in and out books, answering inquiries, and providing a welcoming and helpful environment.
• Resource Management: Maintained an organized and efficient library system, ensuring resources were accessible and available for students and staff.
• Event Support: Volunteered at university events, including the Library Carnival, Open Day, and O-Fest, fostering community engagement and event success.

Both agencies offer flexible placements across various childcare centres and kindergartens, enabling me to adapt to diverse educational settings and quickly establish strong relationships with staff and children. Each placement provides a collaborative environment that fosters hands-on learning and growth for both children and educators.

• Adaptability: Easily acclimate to new daycare and kindergarten settings, effectively supporting children's needs across a range of age groups.
• Positive Engagement: Consistently receive positive feedback from staff, reflecting my commitment to building rapport with colleagues and children alike.
• Comprehensive Childcare: Execute all general educator duties, including planning activities, supervising play, and supporting developmental milestones to ensure a safe, enriching environment.
• Cultural Sensitivity: Embrace each centre's unique culture, promoting inclusivity to foster understanding and appreciation among children.
• Effective Communication: Maintain open communication with centre staff, reinforcing teamwork and cohesion to support centre goals.

ECCO, a leading global brand renowned for its innovative, comfortable footwear and premium shopping experience.

• Team Leadership: Led and trained a team of sales associates, fostering a collaborative and high-performing work environment.
• Mentorship and Coaching: Provided ongoing coaching and mentorship to team members, upholding consistent customer service excellence and streamlined store operations.
• Personalised Customer Experience: Delivered tailored shopping experiences, assisting clients in selecting ideal footwear, apparel, and accessories with exceptional service and attention to detail.
• Operational Efficiency: Operated the point-of-sale system accurately and managed special orders, coordinating with other stores to source items and ensuring smooth, professional transactions.

Swatch, a globally renowned brand known for its innovative and stylish timepieces, offering a unique and engaging customer experience.

• Personalised Customer Assistance: Assisted customers in selecting timepieces by understanding their preferences and providing tailored recommendations for a personalised shopping experience.
• Transaction Management: Completed transactions professionally and accurately, ensuring high levels of customer satisfaction.
• Product Knowledge: Delivered in-depth information on product craftsmanship and history, fostering brand loyalty and enhancing customer appreciation.
• Store Presentation: Maintained floor presentation to meet brand standards, creating an inviting and visually appealing shopping environment.

Australia's leading cigar business, featuring a flagship retail store and exclusive cigar lounge offering a range of premium cigars and lifestyle accessories.

• Store Operations: Opened and closed the store and lounge, handled cash operations, and coordinated staff duties.
• Product Sales: Sold high-end Cuban, Dominican, and Nicaraguan cigars, along with luxury accessories like Montegrappa, Lamy, Bellroy, and Prometheus.
• Inventory and Orders: Managed stock, processed online and phone orders, and responded to customer inquiries.
• Event Organisation: Organised and hosted events, including Cigar 101 sessions, platinum luncheons, and charity events.
• Customer Experience: Provided attentive service to lounge members and clients, ensuring a comfortable and welcoming environment.

Katherine Country Club, a popular community hub known for its welcoming atmosphere and quality dining, where I managed bistro operations to ensure exceptional service and smooth, efficient workflows.

• Team Leadership: Led and directed team members on effective methods, operations, and procedures to ensure smooth service.
• Communication: Clearly and promptly conveyed pertinent information to staff, such as large orders or last-minute menu changes.
• Sales and Marketing Strategy: Strategically developed marketing plans to increase sales and profits while managing costs.
• Customer Interaction: Engaged positively with customers, promoting current promotions and services to enhance the dining experience.
• Operational Coordination: Coordinated front and back-of-house operations, ensuring seamless restaurant functioning.