Casey-Lee Khodadadi

Customer Service

Greet and assist customers at counter to fulfil requests and answer questions

Take orders for platters and provide recommendations based on preferences

Delivered exemplary customer service to guests, even in peak business periods to promote retention

Food preparation

Slice, weigh and package deli meats, cheeses, seafood, and other products

Fill display cases with deli products

Use conventional oven for cooking roast chickens and hot food

Prepare deli platters

Maintaining Clean and Sanitary Conditions

Ensure cleanliness and sanitation of the deli area, including equipment, counters, and display cases

Adhere to food safety and hygiene regulations

Stocking and Inventory Management

Monitor inventory levels and restock deli products as needed

Monitor dates, rotate products and follow proper storage procedures to maintain freshness and reduce waste

Cash Handling

Handle cash transactions accurately and provide change to customers

Operate cash registers

Customer Inquiries

Answer customer inquiries about product ingredients, pricing, and availability

Provide information on promotions or specials

Product Knowledge

Stay informed about the selection of deli products and their unique qualities

Educate customers on different types of cheeses, seafood, meats, and other deli products

Cleaning and Maintenance

Clean and sanitize deli equipment, utensils, and work surfaces regularly

Perform routine maintenance on deli equipment as needed

Team Collaboration

Work collaboratively with other deli staff and departments within the store

Assist with cross-training and covering duties during busy periods

Adherence to regulations

Follow health and safety regulations, including proper food handling and storage

Comply with store policies and procedures

Office Management

Performed general duties such as answering the phone, managing emails, and maintaining office supplies

Ensured the overall tidiness and organization of the office space Administration Support

Provided basic administration support such as data entry, filing and photocopying

Technology Proficiency

Used office software and tools, such as Microsoft Office, Info Organiser, and other relevant applications

Troubleshooted basic technical issues

Punctuality

Maintained a consistent and punctual presence at the desk

Time Management

Prioritize tasks effectively to meet deadlines and manage multiple responsibilities

Communication Skills

Excellent verbal communication skills for interacting with customers and team members

Customer Focus

Dedicated to providing exceptional customer services

Product Knowledge

Exceptional understanding of the products or services offered

Sales Orientation

Supported sales goals and contributed to revenue growth (KPI targets)

Adaptability

Capable to adapt to a dynamic retail environment and changing customer needs

Problem Solving

Capable to address customer concerns and find solutions

Enthusiasm

Had a positive and upbeat attitude which created a welcoming shopping environment for customers

Communication Skills

Excellent verbal communication skills for interacting with customers and team members

Customer Focus

Dedicated to providing exceptional customer services

Product Knowledge

Exceptional understanding of the products or services offered

Sales Orientation

Supported sales goals and contributed to revenue growth (KPI targets)

Adaptability

Capable to adapt to a dynamic retail environment and changing customer needs

Problem Solving

Capable address customer concerns and find solutions

Enthusiasm

Had a positive and upbeat attitude which created a welcoming shopping environment for customers

Customer Service

Greeted customers in a friendly manner

Provided assistance and information on products and services

Handled customer inquiries and resolve issues or escalate as needed

Cash Handling

Adhered to cash handling procedures and security protocols

Transaction Processing

Efficiently and accurately processed sales transactions using cash registers or point-of-sale (POS) systems

Handled cash and credit cards

Issued receipts and ensure correct change is given

Team Collaboration

Collaborated with other team members to ensure a positive customer experience

Communicated effectively with other departments or co-workers

Adherence to policies and procedures

Followed company policies and procedures related to cash handling, returns and exchanges

Complied with safety and security standards