Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Casey Lewry

Mount Isa,QLD

Summary

Results-driven Office Manager with a history of optimizing operations at Martyr Training Services. Demonstrated expertise in developing streamlined document preparation systems and enhancing team collaboration. Notable achievements include significant enhancements in administrative efficiency and customer satisfaction. Proficient in database management and fostering a cohesive team environment.

Overview

8
8
years of professional experience

Work History

Administration Assistant

Calibre Resourcing Solutions Contracted to Glencore Mount Isa Mines
11.2024 - Current
  • Manage daily office operations, including coordinating schedules, ordering supplies, and maintaining office equipment.
  • Coordinate meetings, appointments, and travel arrangements for executives and team members.
  • Answer and direct phone calls, respond to emails, and draft correspondence for internal and external communication.
  • Maintain and organize digital and physical filing systems, including entering and updating confidential data into databases.
  • Create, proofread, and format reports, presentations, and other documents for internal and external use.
  • Assist clients, visitors, and staff with inquiries, and provide excellent customer service to ensure positive interactions.
  • Assist with budgeting, invoice processing, and expense tracking, ensuring timely and accurate financial records.
  • Help plan and organize company events, meetings, and conferences, including logistics and catering.
  • Support various team projects by managing timelines, preparing materials, and ensuring deadlines are met.
  • Monitor office supply levels, and place orders to ensure the office is fully stocked with necessary materials.

Casual Retail Assistant

BCF
11.2023 - Current
  • Front counter POS sales, cash handling and EFTPOS
  • Exceptional customer service
  • Creation of store displays
  • Provide product knowledge, information and sales support to customers
  • Stock control, stock take and inventory receipting

Mine Control Operator

Calibre Resourcing Solutions Contracted to Glencore Mount Isa Mines
08.2024 - 11.2024
  • Coordinate remote communications via radio and telecom with messages or calls
  • Monitor Data from various instrumentation systems
  • Enter information into a computer system
  • Provide direction to machine operators
  • Maintain records for various processes and monitor for any potential hazards
  • Manage emergency procedures quickly and effectively to coordinate and communicate with emergency responders
  • Analyse data and information available and use logical and creative thinking to find the best solutions
  • Conduct inter-shift communication effectively and efficiently to ensure a smooth and seamless transition
  • Conduct routine firing/explosives

Office Manager

Martyr Training Services
03.2020 - 08.2024
  • Provide exceptional front office and administrative support to staff, management and clients
  • Handle general enquiries, complaints/compliments, ad-hoc work requests and distribution of incoming phone calls
  • Scheduling of classes to trainers whilst liaising with clients
  • Creating group class and training schedules
  • Creation and processing of invoices as well as the processing of accounts payable/receivable through reckons/xero
  • Ensure mandatory training requirements are kept up to date
  • Sourcing suppliers and arranging trade accounts with suppliers and clients
  • Cash/eft management including petty cash and client payments
  • Liaise with clients from construction, mining, government and rural
  • Ensure completion of inductions and training for new employees
  • Diary management and meeting planning
  • Relieve all aspects of site administrator when required including stock control and ordering of stationary and general supplies, uniform and PPE ordering, inductions, organise site deliveries and receipting and manage site access
  • Maintain personnel files, records and correspondence
  • Ensure that administrative work completed is of high quality, compliant and version controlled
  • Facilitate team meetings including chairing meetings, minutes & actions provide positive, affective and flexible customer service both internally and externally to achieve quality outcomes that improve safe production and effective training
  • Provide support to Business Services Officers ensuring they provide appropriate and timely service to all customers in line with their Position Descriptions
  • Present fit for work at all times and perform tasks safely and efficiently
  • Identify, correct or control hazards in the workplace, and to report to appropriate personnel
  • Provide exceptional front office and administrative support
  • Handle general enquiries and distribution of incoming phone calls
  • Class and individual booking of training courses
  • Set up and maintenance of training rooms
  • Cash handling & EFTPOS management
  • Maintain trainer diaries
  • Internal and external customer relations including the development of new relationships with stakeholders
  • Assist management, administration staff & trainers when required
  • Development and compilation of training manuals for various certifications
  • Business development
  • Review and amend, policies, procedures & internal documents & correspondence
  • Data processing
  • Maintain the office to a high standard
  • Complete customer & client enquiries
  • Liaise with training organisations, government departments, host employers, apprentices, trainees, internal departments & management
  • Completion and compilation of reports for internal & external departments
  • Data Processing
  • Marketing of Group Training & Reverse Marketing of Applicants
  • Organise & book training, interviews & applicant testing
  • Ensure that all new apprentices/trainees are notified to attend training
  • Maintain Employment Services filing, archiving and record keeping systems
  • Process administrative paperwork in accordance with established processes
  • Print forms, letters and documents as requested
  • Provide exceptional administrative support to Employment Coordinators
  • Produce monthly reports and amend any discrepancies
  • Answer phone enquires professionally, courteously and promptly
  • Undertake any other reasonable request or duties commensurate to the employee’s skills and experience

Housekeeping/Laundry/Waitressing

Various Hotels
05.2017 - 03.2020
  • Professionally clean rooms to an exceptional hygiene standard
  • Strip and collect linen from rooms and deliver to laundry
  • Ensure all safety Data Sheets are adhered to and kept on service trolly at all times
  • Wash, dry, and fold laundry as required
  • Work either unsupervised or in a team complying with strict time management at all times

Education

CPR & Provide first aid -

01.2024

Level 1 Sports Trainer -

01.2024

Certificate II in Hospitality -

01.2023

Certificate III in Business Office Administration -

01.2021

Year 12 Certificate of Education -

01.2007

Certificate II in Business Office Administration -

01.2007

Skills

  • Office Management
  • Teambuilding and Supervision
  • Staff Development and Training
  • Report and Document Preparation
  • Spreadsheet and database creation
  • Policies and Procedures Manuals
  • Records management
  • Meeting and Event Planning
  • Scheduling courses and staff

References

  • Renee Bonnor, BCF Store Manager, 0413 416 819
  • Nicky Longano, Outback Motel Manager, 0448 812 401
  • Lorena Martyr, Manager/Owner Martyr Training, 0407 641 117
  • Leah Mayfield, Business/client reference, Thiess PTY LTD, 0419 487 103

Timeline

Administration Assistant

Calibre Resourcing Solutions Contracted to Glencore Mount Isa Mines
11.2024 - Current

Mine Control Operator

Calibre Resourcing Solutions Contracted to Glencore Mount Isa Mines
08.2024 - 11.2024

Casual Retail Assistant

BCF
11.2023 - Current

Office Manager

Martyr Training Services
03.2020 - 08.2024

Housekeeping/Laundry/Waitressing

Various Hotels
05.2017 - 03.2020

CPR & Provide first aid -

Level 1 Sports Trainer -

Certificate II in Hospitality -

Certificate III in Business Office Administration -

Year 12 Certificate of Education -

Certificate II in Business Office Administration -

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Casey Lewry