Summary
Overview
Work History
Education
Skills
Timeline
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Casey Loftus

Sydney,NSW

Summary

I am a diligent all round worker with great people skills. Dedicated to providing customers with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs. Customer-focused professional offering strong background in hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Keeps strict compliance with health and safety requirements. Dynamic Hospitality Specialist dedicated to making guests feel welcome and appreciated. Exceptional people skills and outgoing personality. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.

Overview

11
11
years of professional experience

Work History

Flow Espresso

Jason nightingale
Kogarah, Nsw
11.2021 - 05.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks and can free-pour latte art.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Forever New

Savannah aldworth
Miranda, Nsw
09.2018 - 07.2021
  • Greeted customers upon entering the store and provided assistance.
  • Organised displays to attract customers and promote sales.
  • Assisted customers with finding the right product for their needs.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.

Heart and Soul Cafe

Madava reinoso
Cronulla, Nsw
12.2018 - 05.2021
  • Provided customer service to ensure satisfaction throughout their dining experience.
  • Served food and drinks to customers in a timely manner.
  • Checked on customers regularly to ensure satisfaction with meals and services.
  • Took orders accurately and communicated them to the kitchen staff promptly.

Beauty and Balance

Eliska graves
Cronulla, Nsw
01.2017 - 10.2020
  • Assisted experienced beauty therapists in providing beauty treatments, such as facials, waxing, and eyebrow and lash treatments.
  • Maintained a clean, hygienic and professional working environment at all times.
  • Demonstrated excellent customer service skills when dealing with clients.
  • Ensured client records were kept up-to-date and confidential at all times.
  • Carried out reception duties such as answering the phone, making appointments and taking payments from clients.

Dominos Pizza

Anthony bilic
Gymea, Nsw
07.2014 - 06.2017
  • Assisted in the preparation of food items according to recipes and menus.
  • Maintained cleanliness and safety standards in work areas, including floors, equipment, utensils, dishes, and refrigerators.
  • Provided customer service by taking orders from customers and answering questions about menu items.

Gymea Organics

Jim saad
Gymea, Nsw
12.2011 - 11.2016
  • Greeted customers upon arrival and provided assistance with menu selections.
  • Prepared food orders, such as sandwiches, salads, and beverages.
  • Received payment from customers, processed credit card transactions, and issued change or receipts.

Education

High School Diploma -

Kirrawee High School
Kirrawee, NSW
10-2019

Gymea Tafe
Gymea, NSW

Skills

  • Coffee expertise
  • Cash Handling
  • Food Preparation
  • Beverage Preparation
  • Food Running
  • Safe Food Handling Practices
  • Friendly and outgoing
  • Positive and professional
  • Opening and closing duties
  • Espresso machine operation
  • Training background
  • Employee Performance Management
  • Retail Sales
  • Problem-Solving
  • Complaint resolution
  • Professional telephone demeanor

Timeline

Flow Espresso

Jason nightingale
11.2021 - 05.2023

Heart and Soul Cafe

Madava reinoso
12.2018 - 05.2021

Forever New

Savannah aldworth
09.2018 - 07.2021

Beauty and Balance

Eliska graves
01.2017 - 10.2020

Dominos Pizza

Anthony bilic
07.2014 - 06.2017

Gymea Organics

Jim saad
12.2011 - 11.2016

High School Diploma -

Kirrawee High School

Gymea Tafe

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Casey Loftus