Casey Molnar
Helena Valley
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Excelled in building strong client relationships and fostering community, significantly enhancing client loyalty.
Motivated professional with experience in leading classes and developing customized exercise plans. Successful at motivating clients to reach goals through comprehensive approach to health and wellness.
Overview
10
10
years of professional experience
Work History
Fitness Coach
Intrepidus Strength & Conditioning
02.2021 - 10.2024
- Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
- Developed strong member relationships with caring and collaborative approach.
- Instructed on proper use of equipment for safety of all members.
- Offered guidance on injury prevention measures during workouts, minimizing downtime due to physical setbacks or strains.
- Modified workout plans according to fitness levels and medical considerations.
- Developed strong relationships with clients, fostering trust and loyalty in their fitness journeys.
- Maintained a clean and organized training environment, ensuring optimal conditions for client workouts.
Small Business Co-Owner
Intrepidus Strength & Conditioning
07.2021 - 06.2024
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Developed strong member relationships with caring and collaborative approach.
- Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
- Facilitated ongoing communication between trainers, staff, and management to maintain a cohesive team environment focused on delivering quality service.
- Modified workout plans according to fitness levels and medical considerations.
- Conducted comprehensive fitness assessments, enabling the creation of targeted fitness plans for each client.
Customer Service Representative
ELGAS
08.2014 - 09.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
High School Diploma -
Hampton Senior High School
Morley, WASkills
- Strength training
- Functional training
- Injury prevention
- Fitness assessments
- Goal setting
- Powerlifting techniques
- Strength and conditioning
- Customer service
- Relationship and community building
- CPR certified
- Reliable and responsible
Timeline
Small Business Co-Owner
Intrepidus Strength & Conditioning
07.2021 - 06.2024
Fitness Coach
Intrepidus Strength & Conditioning
02.2021 - 10.2024
Customer Service Representative
ELGAS
08.2014 - 09.2015
High School Diploma -
Hampton Senior High School
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