Casey Nipperess
Alstonville,NSW
Summary
Professional References:
Helen Maher.
Northern Rivers Housing Team Leader:
0407 729 098.
Catherine Bresson.
Rivers Housing Finance Assistant:
0402 324 611
Overview
17
17
years of professional experience
Work History
Property Manager
L.J. Hooker
04.2023 - Current
Tenancy Manager
Northern Rivers Housing
08.2022 - 03.2024
- Skilled at working independently and collaboratively in a team environment.
- Working with difficult clients
- Identify tenants with complex needs and at risk tenancies and establish and maintain effective relationships with those tenants and support services. Make appropriate referrals to support services where necessary.Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Respond to client telephone and face-to-face enquiries within set timeframes.
- Prepare tenancy establishment documents in accordance with set company guidelines and procedures and maintain required relevant documentation processes and filing within set timeframes.
- Show and offer properties to social housing clients nominated by the Allocation and Access Coordinator, within set timeframes.
- Investigate and take appropriate action in relation to nuisance and annoyance, neighbour and all other complaints within set timeframes.
- Calculate rental subsidies according to NCCH policies and procedures (incl. beginning of new tenancy, tenant transfer, change of household income reported by tenants, etc.).
- Knowledge of Centrelink compliance requirements to access client data on Centrelink.
- Data entry and maintain household resident profile
- Maintain fixed term lease and supported housing agreement data.
- Document management, filing and data base entry
Management
Coral Sea Vista Appartments
04.2019 - 09.2020
- Managing Staff
- Checking & Responding to Emails Communicating with Guests and Property Owners Creating & Receiving Holiday Bookings
- Cleaning
- Laundry Orders
- Online Accounting in Quickbooks Receiving Money in Trust Account Banking
- End of Month Run
- On Call Responsibilities
Receptionist/Business Systems Officer
LJ Hooker
10.2019 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Checking & Responding to Emails
- Answering & Directing Phone Calls
- Data entry
- Liaising with Trades People & Arranging Repairs
- Creating Internet & Paper Advertisements
- Creating & Maintaining a Presence on Social Media
- Assisting in Property Management, Holiday Management & Sales Contract & Council File Requests
- Communicating with Landlords, Tenants, Vendors & Purchasers Drawing up Residential Leases
- Lease Signing
- Receiving & Creating Holiday Bookings
- Check in/Check out Procedures
- Drawing up Sales Advices & Communicating with
- Clients Solicitors Receiving Rent
- Daily Banking
- Paying Creditors
- Trust Money Transfers
Receptionist/Business Systems Operator
LJ Hooker Ballina
04.2017 - 04.2019
- Front Office Receptionist
- Customer Service
- Checking & Responding to Emails
- Liaising with Trades People & Arranging Repairs
- Answering & Directing Phone Calls
- Creating Internet & Paper Advertisements
- Assisting in Property Management & Sales
- Communicating with Landlords, Tenants, Vendors & Purchasers
- Drawing up Residential Leases
- Receiving Rent
- Daily Banking
Drawing up Sales Advices & Communicating with - Clients Solicitors Chasing Rent Arrears
- Creating Internet & Paper Advertisements
- Creating Auction Presentations & Order Of Sale
- Schedules Contract & Council File Requests
Management
Woolworths Supermarket
10.2007 - 10.2017
- Front line Customer Service
- Managing Staff
- Rostering
- Assisting Customers
- Ordering Stock
- Handling Customer Complaints
- Stocktake
- Ticketing
- Managing Wages
Education
High School Diploma -
Southern Cross School
East Ballina, NSW11.2011
Skills
Active listening
Complaint handling
Problem solving
Diplomacy & mediation
Emotional resilience
Verbal and written communication
Customer Service
Detail oriented
Customer relations
Staff training
Multi-line phone systems
Time management
Task prioritisation
Merchandising
Administrative support
Payment processing
Inventory organiations
Information protection
Cash handling
Timeline
Property Manager
L.J. Hooker
04.2023 - Current
Tenancy Manager
Northern Rivers Housing
08.2022 - 03.2024
Receptionist/Business Systems Officer
LJ Hooker
10.2019 - 04.2020
Management
Coral Sea Vista Appartments
04.2019 - 09.2020
Receptionist/Business Systems Operator
LJ Hooker Ballina
04.2017 - 04.2019
Management
Woolworths Supermarket
10.2007 - 10.2017
High School Diploma -
Southern Cross School
Similar Profiles
Swati AjmeraSwati Ajmera
Operations Manager at LJ Hooker Property Point (formerly LJ Hooker Point Cook)Operations Manager at LJ Hooker Property Point (formerly LJ Hooker Point Cook)
Benjamin WarnerBenjamin Warner
Maintenance Technician at Nestle L.J. MinorMaintenance Technician at Nestle L.J. Minor
Lynn NickersonLynn Nickerson
Business Manager at L.J. Patterson Sales & Service LtdBusiness Manager at L.J. Patterson Sales & Service Ltd