Casey Phillips
Hamlyn Terrace
Summary
Dynamic hair salon owner with a proven track record of excelling in business management and customer service. Successfully increased client retention through innovative marketing strategies and staff training, while enhancing salon efficiency and profitability. Skilled in financial planning and adept at resolving client concerns with empathy.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Professional salon management expert with robust history in beauty industry. Known for driving business growth through innovative service offerings and superior customer service. Reliable team leader who fosters collaboration and adapts to changing needs, ensuring high-quality results. Skilled in marketing, client retention, and staff development.
Overview
9
9
years of professional experience
Work History
Hair Salon Owner
Self Employed Services
09.2025 - Current
- Developed and maintained client relationships to ensure repeat business and satisfaction.
- Executed daily salon operations, including scheduling appointments and managing inventory.
- Provided high-quality hair services, consistently adapting techniques to meet client preferences.
- Enhanced salon ambiance through effective organization and cleanliness standards.
- Implemented marketing strategies on social media platforms to attract new clients.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
- Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
- Managed salon operations, ensuring efficient scheduling and high-quality customer service.
- Trained and mentored junior stylists, fostering professional growth and skill development.
- Reviewed financial statements regularly to identify areas for improvement in profitability and efficiency.
- Streamlined inventory management for optimal product availability and cost effectiveness.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Prepared billings and estimates for customers.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Upheld 24-hour response time to service requests.
- Initiated workplace improvement programs for increased service efficiency.
Hair Salon Manager
Colour Touch Erina + Charestown
09.2023 - 09.2025
- Oversaw daily salon operations, ensuring high standards of customer service and satisfaction.
- Managed staff schedules, optimizing workflow to meet peak demand periods efficiently.
- Implemented training programs for new stylists, enhancing team skills and service quality.
- Developed promotional strategies that increased client retention through loyalty programs.
- Monitored inventory levels and ordered supplies to ensure availability of products and tools.
- Analyzed sales data to identify trends, informing adjustments in service offerings and pricing strategies.
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
- Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
- Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
- Fostered a positive working environment, resulting in high employee retention rates.
- Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
- Boosted staff productivity with regular training sessions on latest hair trends and techniques.
- Collaborated with marketing team to develop promotional campaigns for salon services, increasing brand awareness.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Handled employee scheduling and coverage needs during business hours.
Hairstylist
Exotique Hair Studio
05.2021 - 08.2023
- Consulted with clients to determine desired hairstyle and color preferences.
- Executed precision haircuts and styling techniques to enhance client satisfaction.
- Utilized specialized tools and products to achieve optimal results in hair treatments.
- Maintained cleanliness and organization of workstations and salon environment.
Hair Salon Assistant
Dye 4 Hair
11.2019 - 04.2021
- Assisted stylists in delivering high-quality hair services and maintaining salon cleanliness.
- Managed salon inventory, ensuring timely restocking of products and tools.
- Provided exceptional customer service, addressing client inquiries and concerns effectively.
- Coordinated appointment scheduling, optimizing flow of client traffic within the salon.
Barista
McDonald's
06.2017 - 11.2019
- Prepared high-quality espresso beverages according to standardized recipes.
- Managed customer orders efficiently, ensuring accurate and timely service.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Maintained cleanliness and organization of workstations, adhering to health regulations.
Education
Certificate III - Hair Dressing
Gosford Tafe
Gosford08-2021
School Education - Schooling
Mackillop Catholic College
Warnervale, NSW11-2019
Skills
- Upselling services
- Appointment scheduling
- Business management
- Continuing education
- Financial planning
- Employee training
- Staff management
- Teamwork
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
Timeline
Hair Salon Owner
Self Employed Services
09.2025 - Current
Hair Salon Manager
Colour Touch Erina + Charestown
09.2023 - 09.2025
Hairstylist
Exotique Hair Studio
05.2021 - 08.2023
Hair Salon Assistant
Dye 4 Hair
11.2019 - 04.2021
Barista
McDonald's
06.2017 - 11.2019
Certificate III - Hair Dressing
Gosford Tafe
School Education - Schooling
Mackillop Catholic College