Casey Pointon
Brisbane
Summary
Results-oriented professional with a strong background in customer service and administrative support. Known for exceptional complaint resolution skills and training new employees to uphold service excellence, ensuring customer satisfaction and loyalty. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hungry Jacks
Strathpine
01.2024 - Current
- Managed cash register and processed transactions accurately.
- Maintained cleanliness and organization of dining area and workstations.
- Handled customer complaints with empathy and professionalism.
- Trained new staff on customer service protocols and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Flag Marshall
TJ's Traffic Crew
Toowoomba
03.2023 - 10.2023
- Directed traffic flow to ensure safety and efficiency at the race track.
- Partnered with team members to implement service initiatives and achieve team objectives.
- Communicated with team members via two-way radios to address safety concerns promptly.
- Inspected equipment and gear for proper functioning and compliance with safety standards.
Administrative Officer
Crichton Taxation Consultants
Nobby
01.2021 - 06.2023
- Prepared and organized financial documents for client submissions.
- Maintained confidential client records according to industry standards.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Performed data entry tasks including entering financial transactions into the company's accounting system.
Skills
- Cash handling
- Customer retention
- Complaint resolution
- Staff training
- Transaction processing
- Safety regulation
- Problem solving
- Attention to detail
- Multitasking and organization
- Information security
- Service upselling
- Document control
Certification
- Cert 3 in Food Processing
Reference
Chloe Groves
Hungry Jack's manager 0493048675 ctag935@gmail.com
Timeline
Customer Service Representative
Hungry Jacks
01.2024 - Current
Flag Marshall
TJ's Traffic Crew
03.2023 - 10.2023
Administrative Officer
Crichton Taxation Consultants
01.2021 - 06.2023