Casey Sheppard
Whitfield
Summary
I would be a great employee because I am reliable, hardworking, and committed to doing my best in every task. I am always on time and take pride in giving consistent effort, whether it’s working directly with customers or handling day-to-day responsibilities. I approach challenges with a problem-solving mindset, always looking for the best way to get things done and support the team. My strong work ethic and determination make me someone who can be counted on in any workplace.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Customer Service Representative
Hobbledehoy
Whitfield
08.2023 - Current
- I work in customer service, where my role is all about helping people and keeping things running smoothly My day includes serving food, making and serving coffees, handling the cash register, and taking care of dishes. It’s a mix of working with customers face-to-face to make sure they have a good experience, while also staying on top of the behind-the-scenes tasks that keep everything clean and organised .
- Assisted customers with product inquiries and service requests.
- Handled customer complaints and provided effective resolutions.
- Processed orders and managed returns efficiently.
Education
Wangaratta High School
Wangaratta , VicSkills
- Customer service
- Problem resolution
- Order processing
- Effective communication
- Cash handling
- Team collaboration
- Time management
- Hospitality and accommodation
- Critical thinking
- Strong teamwork
- Multi-task management
- Decision-making
- Active listening
- Stress management
- Money handling
- Problem-solving
Affiliations
- n my free time, I spend a lot of time around horses and riding, which is something I really enjoy and keep practicing. Most weekends I also work two shifts, and when I’m not doing that, I help out on the farm every second weekend with different jobs that need to be done. It keeps me busy, but I like staying active and being hands-on with both animals and work.
Timeline
Customer Service Representative
Hobbledehoy
08.2023 - Current
Wangaratta High School