Casey Stofmeel
Claremont Meadows,NSW
Summary
Throughout my career, I have built a track record of enhancing customer satisfaction, by managing clients and following up with any issues they may have, to ensure their time with us is quick and easy whilst also building strong client relations.
Data entry is a skill i have picked up over my time in the workforce, as well as conflict resolution, critical thinking and effective communication, all these factors are what help to make myself a valued team member as well as someone who is able to work just as effectively and efficiently on my own.
With a sporting background, i thrive in team environments and encourage everyone involved put forward any input they may have!
Overview
4
4
years of professional experience
Work History
Warranty & Customer Service Officer
Good Living Global
09.2023 - Current
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Processed & assessed warranty issues & organised replacements / credits to be issued.
- Managed calls from our realtors regarding issues, follow ups, current orders and warranty issues.
- De-escalated issues regarding damaged stock.
- Worked closely with warehouse employees to ensure orders are dispatched on time.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Processed stock orders & allocated stock to said orders.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Reduced response time by managing high call volumes while maintaining a professional demeanour under pressure.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Learnt to effectively read stock & allocate to orders.
Client Service Representative
Ray White Real Estate
06.2023 - 08.2023
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanour during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Created marketing profiles for properties & agents.
- Launched property profiles on website.
- Filled & created contracts for clients.
- Presented and explained fees, clearly clarifying invoices & company policies.
- Coordinated with sales team regarding client requests & concerns.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
Operations Technician
Bluescope Steel
01.2023 - 06.2023
- Monitored operational performance, identified issues & took corrective action.
- Executed safety protocols for all machines before use.
- Operated heavy machinery.
- Stacked, packed & prepared orders.
- Learnt and Controlled multiple software systems.
- Dealt with quality and packaging issues and outlines solutions.
- Managed inventory levels of components used during operations.
FOH Team Member
Rashays Penrith
10.2020 - 06.2022
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled customer complaints in a professional manner while providing
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Multitasked between waitressing, serving food and drink & cashiering.
Education
High School Diploma -
Kingswood High School
Kingswood, NSW11.2022
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Documentation And Reporting
- Inbound Call Management
- Delivery Tracking
- Customer Service
- Administrative Support
- Follow-up skills
- Product Knowledge
- Conflict Resolution
- Client Relations
- Critical Thinking
- Building rapport
Timeline
Warranty & Customer Service Officer
Good Living Global
09.2023 - Current
Client Service Representative
Ray White Real Estate
06.2023 - 08.2023
Operations Technician
Bluescope Steel
01.2023 - 06.2023
FOH Team Member
Rashays Penrith
10.2020 - 06.2022
High School Diploma -
Kingswood High School
Similar Profiles
Zion MakaZion Maka
Warehouse Worker at Good Living GlobalWarehouse Worker at Good Living Global
Swan GastonSwan Gaston
Food Service Supervisor at Good Eats Healthy Living, LLLPFood Service Supervisor at Good Eats Healthy Living, LLLP
Sadia PervaizSadia Pervaiz
Clinical physiotherapist at Good Living Medical CentreClinical physiotherapist at Good Living Medical Centre